Salesforce Certified Service Cloud Consultant (Service-Con-201)
Last Update Dec 26, 2025
Total Questions : 196
To help you prepare for the CRT-261 Salesforce exam, we are offering free CRT-261 Salesforce exam questions. All you need to do is sign up, provide your details, and prepare with the free CRT-261 practice questions. Once you have done that, you will have access to the entire pool of Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 test questions which will help you better prepare for the exam. Additionally, you can also find a range of Salesforce Certified Service Cloud Consultant (Service-Con-201) resources online to help you better understand the topics covered on the exam, such as Salesforce Certified Service Cloud Consultant (Service-Con-201) CRT-261 video tutorials, blogs, study guides, and more. Additionally, you can also practice with realistic Salesforce CRT-261 exam simulations and get feedback on your progress. Finally, you can also share your progress with friends and family and get encouragement and support from them.
Universal Containers is training a new set of Service Reps. Part of the training includes handling Live Agent chats from customers. However, it is important that contact center managers monitor the chat sessions to ensure the Service Reps' responses are professional and accurate and to be able to assist when needed.
What Lightning Console feature should a Consultant configure to support this need?
A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.
Which configuration option should be verified?
A company frequently has issues with customers that need complex, hands-on technical support with high-priority issues in difficult-to-visit locales.
What should be recommended for reliable, real-time support to customers with these restrictions?
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?
TESTED 26 Dec 2025
