Expert Answers to Salesforce Exam CRT-271 Questions

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Community Cloud Certification Preparation For Community Cloud Consultants (SP25)

Certification Preparation For Community Cloud Consultants (SP25)

Last Update Mar 9, 2026
Total Questions : 285

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Questions 2

Universal Containers (UC) is implementing a Self Service Community. UC has a high volume of customers with complex hierarchies. The majority of UC customers have multiple Accounts and frequently add new Accounts. Universal Containers wants customers to be able to create new Accounts and Contacts on their own. Which two license types should UC's Salesforce administrator recommend? Choose 2 answers

Select one or more of the following:

a. Customer Community Plus

B. Customer Community

C. Customer Community Login

D. Customer Community Plus Login

Options:

Discussion 0

Questions 3

Unauthenticated users are unable to some articles on a Universal Containers Community. Universal Containers have articles associated to the public knowledge base channel and topics associated to the correct data categories. How should the Salesforce admin troubleshoot this issue?

Select one or more of the following:

Options:

Check the article type permissions on the guest user profile

Enable public access for the Community in setup and the Guest user profile

Create a new data category specifically for guest users to display articles

Create a featured topic in the Community builder to display articles

Discussion 0

Questions 4

Universal Containers is launching a support Community with the following requirements:• The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.• The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.• They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

Options:

Enable Live Agent in Community Settings

Add a custom Live Agent Lightning component

Set up Live Agent in Community Management

Configure Live Agent in the Salesforce org

Discussion 0

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Questions 5

Universal Containers builds a Community with public access to Knowledge Articles and Q&A. The developer builds a Visualforce page that shows Known Issues on their products. The developer uses a custom object to store Known Issues with an org-wide default sharing setting to Public Read/Write. Unauthenticated users receive an error message when they try to load the page. What should the Salesforce Admin do to troubleshoot this issue?

Options:

Select 'Allow access without login' from Community Management

Go to the Guest User profile and give access to the Visualforce page

Change the org-wide default sharing to Public Full Access

Dd the Guest User profile to the members in Community Management

Discussion 0

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2026-01-10