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Microsoft Dynamics 365 Fundamentals Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Last Update Dec 6, 2023
Total Questions : 120

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Questions 4

A company maintains a group of commercial buildings. The company implements Dynamics 365 Field Service.

A new employee is hired. The employee holds several advanced certifications for maintaining specific types of industrial air filtration units.

You need to add The new employee as a resource in the system.

What should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 4

Options:

Discussion 0
Questions 5

A company uses Dynamics 365 Field Service.

The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.

You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.

Each feature may be used once, more than once, or not at all. You may need to drag the split bar between

panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Questions 5

Options:

Discussion 0
Questions 6

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.

Which two actions can the company perform using out-of-the-box features? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Options:

A.  

Generate leads from LinkedIn.

B.  

Create email templates for LinkedIn messages.

C.  

Schedule and publish social posts.

D.  

Create and publish events on LinkedIn.

Discussion 0
Questions 7

A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.

Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.

NOTE: Each correct selection is worth one point.

Questions 7

Options:

Discussion 0
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