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Microsoft Dynamics 365 Fundamentals Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Last Update Jun 21, 2024
Total Questions : 143

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Questions 4

A company sells and services clothing washing machines and dryers. The company uses Dynamics 365 Field Service.

You need to proactively monitor customer’s equipment to identify problems and maintenance needs. Which two Connected Field Service options can you use?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.



Dynamics 365 Remote Assist integration


Dynamics 365 mobile app


Azure IoT Central


Azure IoT Hub

Discussion 0
Questions 5

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?



Schedule board


Unified routing for table records


Universal Resource Scheduling


Resource scheduling optimization

Discussion 0
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Questions 6

A company plans to implement a solution to send a survey after a case is closed.

The survey tool must send the survey with the case number, contact name, and results linked to the case record.

You need to create the survey.

Which tools or components should you use for each requirement? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Questions 6


Discussion 0
Questions 7

A company plans to combine data from Dynamics 365 Customer Service with other Microsoft apps and services. For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point.

Questions 7


Discussion 0


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