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Microsoft Updated MB-910 Exam Questions and Answers by kieran

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Microsoft MB-910 Exam Overview :

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910 Dumps
Vendor: Microsoft Certification: Microsoft Dynamics 365 Fundamentals
Questions: 139 Q&A's Shared By: kieran
Question 12

A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.

You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.

Which two features should you use? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.

Resource skills

B.

Resource roles

C.

Proficiency models

D.

Service-level agreements

Discussion
Question 13

A company calibrates and services medical equipment for customers across the United States. The company employs a large number of service technicians.

The company often does not assign service jobs to the technician that is geographically closest to the customer.

The company wants to use location auditing in Dynamics 365 Field Service to display each technician’s location on a map.

You enable location tracking.

Where should you navigate to see the technician locations on a map? To answer, select the appropriate option in the answer area.

Questions 13

Options:

Discussion
Question 14

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

Options:

A.

Customer Service Insights

B.

Market Insights

C.

Power Virtual Agents

D.

Sales Insights

Discussion
Question 15

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

Questions 15

Options:

Discussion
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