Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Last Update July 26, 2024
Total Questions : 153
Our Microsoft Dynamics 365 Fundamentals MB-910 exam questions and answers cover all the topics of the latest Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam, See the topics listed below. We also provide Microsoft MB-910 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Microsoft MB-910 resources to help you understand the topics covered in the exam, such as Microsoft Dynamics 365 Fundamentals video tutorials, MB-910 study guides, and MB-910 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) |
| Exam Code | MB-910 |
| Actual Exam Duration | The duration of the Microsoft MB-910 exam is 150 minutes (2 hours and 30 minutes). |
| What exam is all about | Microsoft MB-910 is an exam that focuses on the Microsoft Dynamics 365 Fundamentals of Customer Engagement Apps (CRM) certification. This exam is designed to test the candidate's knowledge and skills in implementing, configuring, and managing Microsoft Dynamics 365 Customer Engagement Apps. The exam covers various topics such as customer engagement, sales, marketing, customer service, and field service. The exam is intended for individuals who want to demonstrate their expertise in Microsoft Dynamics 365 Customer Engagement Apps and gain certification in this area. Passing this exam is a prerequisite for obtaining the Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification. |
| Passing Score required | The passing score required in the Microsoft MB-910 exam is 700 out of 1000. |
| Competency Level required | I can provide you with information about the competency level required for the Microsoft MB-910 exam. The Microsoft MB-910 exam is designed for individuals who have a strong understanding of Dynamics 365 Sales and Marketing. The exam measures the candidate's knowledge and skills in implementing and configuring Dynamics 365 Sales and Marketing solutions. To pass the MB-910 exam, candidates must have a good understanding of the following topics: 1. Dynamics 365 Sales and Marketing configuration and customization 2. Sales and Marketing integration with other Dynamics 365 modules 3. Sales and Marketing automation and workflows 4. Sales and Marketing reporting and analytics 5. Sales and Marketing security and compliance Candidates should have at least two years of experience working with Dynamics 365 Sales and Marketing solutions and should have a good understanding of Microsoft Power Platform. In summary, the competency level required for the Microsoft MB-910 exam is intermediate to advanced, and candidates should have a good understanding of Dynamics 365 Sales and Marketing solutions and Microsoft Power Platform. |
| Questions Format | The Microsoft MB-910 exam consists of multiple-choice questions, drag and drop questions, and scenario-based questions. The exam may also include simulations and case studies. |
| Delivery of Exam | The Microsoft MB-910 exam is a computer-based exam and is delivered through the Microsoft certification portal. It is a proctored exam, which means that a proctor will monitor the exam taker throughout the duration of the exam to ensure that the exam is taken fairly and without any cheating. The exam can be taken online or in-person at a testing center. |
| Language offered | English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German |
| Cost of exam | $99 USD |
| Target Audience | The Microsoft MB-910 exam is designed for individuals who are interested in becoming Microsoft Dynamics 365 Fundamentals Customer Engagement Apps Functional Consultants. The target audience for this exam includes: 1. Business analysts who want to learn how to configure and customize Dynamics 365 Customer Engagement apps. 2. Functional consultants who want to demonstrate their expertise in Dynamics 365 Customer Engagement apps. 3. IT professionals who want to learn how to implement and manage Dynamics 365 Customer Engagement apps. 4. Sales and marketing professionals who want to learn how to use Dynamics 365 Customer Engagement apps to improve customer engagement and drive sales. 5. Project managers who want to learn how to manage Dynamics 365 Customer Engagement app implementations. 6. Developers who want to learn how to customize Dynamics 365 Customer Engagement apps using Microsoft Power Platform. 7. Solution architects who want to learn how to design and implement Dynamics 365 Customer Engagement app solutions. Overall, the Microsoft MB-910 exam is ideal for anyone who wants to demonstrate their expertise in Dynamics 365 Customer Engagement apps and advance their career in this field. |
| Average Salary in Market | The average salary for a Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) professional is around $85,000 per year. This may vary depending on factors such as location, experience, and job role. |
| Testing Provider | You can visit the official Microsoft website or authorized training centers to register for the exam. |
| Recommended Experience | The Microsoft MB-910 exam is designed for individuals who want to demonstrate their expertise in Dynamics 365 Fundamentals Customer Engagement Apps. The recommended experience for this exam includes: 1. Basic knowledge of Microsoft Dynamics 365 Customer Engagement Apps 2. Understanding of sales, marketing, and customer service processes 3. Familiarity with Microsoft Power Platform and its components 4. Knowledge of data management and analytics 5. Experience with Microsoft Office 365 and Microsoft Teams It is also recommended that candidates have hands-on experience with Dynamics 365 Customer Engagement Apps and have worked on projects related to sales, marketing, and customer service. Additionally, candidates should have experience with Microsoft Power Platform and its components, including Power Apps, Power Automate, and Power BI. |
| Prerequisite | The prerequisite for Microsoft MB-910 exam is a fundamental understanding of Microsoft Dynamics 365 and its related technologies. Additionally, candidates should have experience in sales, marketing, and customer service processes. It is also recommended that candidates have a basic understanding of cloud computing and data analytics. Microsoft recommends that candidates have at least one year of experience working with Dynamics 365 before taking the MB-910 exam. |
| Retirement (If Applicable) | Microsoft usually announces the retirement date of an exam at least six months in advance. It is recommended to check the Microsoft website or contact their support team for the latest information on the retirement date of the MB-910 exam. |
| Certification Track (RoadMap): | The Microsoft MB-910 exam is part of the certification track for Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). The certification roadmap for this track includes the following exams: 1. MB-901: Microsoft Dynamics 365 Fundamentals 2. MB-200: Microsoft Power Platform + Dynamics 365 Core 3. MB-210: Microsoft Dynamics 365 Sales 4. MB-220: Microsoft Dynamics 365 Marketing 5. MB-230: Microsoft Dynamics 365 Customer Service 6. MB-240: Microsoft Dynamics 365 Field Service 7. MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) The MB-910 exam focuses on the fundamentals of customer engagement apps in Dynamics 365, including sales, marketing, and customer service. It covers topics such as configuring sales, marketing, and customer service modules, managing customer data, and integrating with other Microsoft applications. Passing this exam is a requirement for the Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification. |
| Official Information | https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910 |
| See Expected Questions | Microsoft MB-910 Expected Questions in Actual Exam |
| Take Self-Assessment | Use Microsoft MB-910 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| Describe Dynamics 365 Marketing | 10-15% | Identify Dynamics 365 Marketing capabilities
|
| Describe Dynamics 365 Sales | 15-20% | Describe the Dynamics 365 Sales lifecycle
|
| Describe Dynamics 365 Customer Service | 15-20% | Describe Dynamics 365 Customer Service components
|
| Describe Dynamics 365 Field Service | 15-20% | Describe the work order lifecycle
|
| Describe Project Operations | 15-20% | Identify Project Operations capabilities
|
| Describe shared features | 15-20% | Identify common customer engagement features
|
TESTED 27 Jul 2024
