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Microsoft MB-910 Exam Topics, Blueprint and Syllabus

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Last Update March 1, 2024
Total Questions : 139

Our Microsoft Dynamics 365 Fundamentals MB-910 exam questions and answers cover all the topics of the latest Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) exam, See the topics listed below. We also provide Microsoft MB-910 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Microsoft MB-910 resources to help you understand the topics covered in the exam, such as Microsoft Dynamics 365 Fundamentals video tutorials, MB-910 study guides, and MB-910 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Microsoft MB-910 Exam Overview :

Exam Name Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code MB-910
Actual Exam Duration The duration of the Microsoft MB-910 exam is 150 minutes (2 hours and 30 minutes).
What exam is all about Microsoft MB-910 is an exam that focuses on the Microsoft Dynamics 365 Fundamentals of Customer Engagement Apps (CRM) certification. This exam is designed to test the candidate's knowledge and skills in implementing, configuring, and managing Microsoft Dynamics 365 Customer Engagement Apps. The exam covers various topics such as customer engagement, sales, marketing, customer service, and field service. The exam is intended for individuals who want to demonstrate their expertise in Microsoft Dynamics 365 Customer Engagement Apps and gain certification in this area. Passing this exam is a prerequisite for obtaining the Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification.
Passing Score required The passing score required in the Microsoft MB-910 exam is 700 out of 1000.
Competency Level required I can provide you with information about the competency level required for the Microsoft MB-910 exam. The Microsoft MB-910 exam is designed for individuals who have a strong understanding of Dynamics 365 Sales and Marketing. The exam measures the candidate's knowledge and skills in implementing and configuring Dynamics 365 Sales and Marketing solutions. To pass the MB-910 exam, candidates must have a good understanding of the following topics: 1. Dynamics 365 Sales and Marketing configuration and customization 2. Sales and Marketing integration with other Dynamics 365 modules 3. Sales and Marketing automation and workflows 4. Sales and Marketing reporting and analytics 5. Sales and Marketing security and compliance Candidates should have at least two years of experience working with Dynamics 365 Sales and Marketing solutions and should have a good understanding of Microsoft Power Platform. In summary, the competency level required for the Microsoft MB-910 exam is intermediate to advanced, and candidates should have a good understanding of Dynamics 365 Sales and Marketing solutions and Microsoft Power Platform.
Questions Format The Microsoft MB-910 exam consists of multiple-choice questions, drag and drop questions, and scenario-based questions. The exam may also include simulations and case studies.
Delivery of Exam The Microsoft MB-910 exam is a computer-based exam and is delivered through the Microsoft certification portal. It is a proctored exam, which means that a proctor will monitor the exam taker throughout the duration of the exam to ensure that the exam is taken fairly and without any cheating. The exam can be taken online or in-person at a testing center.
Language offered English, Japanese, Chinese (Simplified), Korean, French, Spanish, Portuguese (Brazil), Russian, Arabic (Saudi Arabia), Chinese (Traditional), Italian, German
Cost of exam $99 USD
Target Audience The Microsoft MB-910 exam is designed for individuals who are interested in becoming Microsoft Dynamics 365 Fundamentals Customer Engagement Apps Functional Consultants. The target audience for this exam includes: 1. Business analysts who want to learn how to configure and customize Dynamics 365 Customer Engagement apps. 2. Functional consultants who want to demonstrate their expertise in Dynamics 365 Customer Engagement apps. 3. IT professionals who want to learn how to implement and manage Dynamics 365 Customer Engagement apps. 4. Sales and marketing professionals who want to learn how to use Dynamics 365 Customer Engagement apps to improve customer engagement and drive sales. 5. Project managers who want to learn how to manage Dynamics 365 Customer Engagement app implementations. 6. Developers who want to learn how to customize Dynamics 365 Customer Engagement apps using Microsoft Power Platform. 7. Solution architects who want to learn how to design and implement Dynamics 365 Customer Engagement app solutions. Overall, the Microsoft MB-910 exam is ideal for anyone who wants to demonstrate their expertise in Dynamics 365 Customer Engagement apps and advance their career in this field.
Average Salary in Market The average salary for a Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) professional is around $85,000 per year. This may vary depending on factors such as location, experience, and job role.
Testing Provider You can visit the official Microsoft website or authorized training centers to register for the exam.
Recommended Experience The Microsoft MB-910 exam is designed for individuals who want to demonstrate their expertise in Dynamics 365 Fundamentals Customer Engagement Apps. The recommended experience for this exam includes: 1. Basic knowledge of Microsoft Dynamics 365 Customer Engagement Apps 2. Understanding of sales, marketing, and customer service processes 3. Familiarity with Microsoft Power Platform and its components 4. Knowledge of data management and analytics 5. Experience with Microsoft Office 365 and Microsoft Teams It is also recommended that candidates have hands-on experience with Dynamics 365 Customer Engagement Apps and have worked on projects related to sales, marketing, and customer service. Additionally, candidates should have experience with Microsoft Power Platform and its components, including Power Apps, Power Automate, and Power BI.
Prerequisite The prerequisite for Microsoft MB-910 exam is a fundamental understanding of Microsoft Dynamics 365 and its related technologies. Additionally, candidates should have experience in sales, marketing, and customer service processes. It is also recommended that candidates have a basic understanding of cloud computing and data analytics. Microsoft recommends that candidates have at least one year of experience working with Dynamics 365 before taking the MB-910 exam.
Retirement (If Applicable) Microsoft usually announces the retirement date of an exam at least six months in advance. It is recommended to check the Microsoft website or contact their support team for the latest information on the retirement date of the MB-910 exam.
Certification Track (RoadMap): The Microsoft MB-910 exam is part of the certification track for Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM). The certification roadmap for this track includes the following exams: 1. MB-901: Microsoft Dynamics 365 Fundamentals 2. MB-200: Microsoft Power Platform + Dynamics 365 Core 3. MB-210: Microsoft Dynamics 365 Sales 4. MB-220: Microsoft Dynamics 365 Marketing 5. MB-230: Microsoft Dynamics 365 Customer Service 6. MB-240: Microsoft Dynamics 365 Field Service 7. MB-910: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) The MB-910 exam focuses on the fundamentals of customer engagement apps in Dynamics 365, including sales, marketing, and customer service. It covers topics such as configuring sales, marketing, and customer service modules, managing customer data, and integrating with other Microsoft applications. Passing this exam is a requirement for the Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM) certification.
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
See Expected Questions Microsoft MB-910 Expected Questions in Actual Exam
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Microsoft MB-910 Exam Topics :

Section Weight Objectives
Describe Dynamics 365 Marketing 10-15% Identify Dynamics 365 Marketing capabilities
  • describe how to target customers by using segments and subscription lists
  • describe thelead generation and qualification process including lead scoring
  • describe customer journeys
  • describe event management features and capabilities
Describe related marketing apps
  • describe the capabilities of LinkedIn Campaign Manager
  • describe the capabilities of Dynamics 365 Customer Voice
  • describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights
Describe Dynamics 365 Sales 15-20% Describe the Dynamics 365 Sales lifecycle
  • describe leads and the process for qualifying leads
  • describe the opportunity management process
  • describe the quote lifecycle
  • describe use cases for orders and invoices
  • describe processes and tools used for forecasting sales
Describe related sales apps
  • describe capabilities of Dynamics 365 Sales Insights
  • describe capabilities of LinkedIn Sales Navigator
Describe Dynamics 365 Customer Service 15-20% Describe Dynamics 365 Customer Service components
  • describe cases, queues, and entitlements
  • describe Knowledge Management
  • describe service-level agreements (SLAs)
Describe related customer service apps
  • describe Omnichannel for Customer Service
  • describe Connected Customer Service
  • describe Customer Service Insights
Describe Dynamics 365 Field Service 15-20% Describe the work order lifecycle
  • describe the lifecycle of a work order including work order creation
  • describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
  • describe capabilities for the Inspections feature
Describe scheduling capabilities
  • describe resource management capabilities including skills, and proficiency models
  • identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation fortechnicians
  • describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities
  • describe inventory management transaction types
  • describe customer assetmanagement and preventive maintenance processes
  • describe options for performing proactive customer asset maintenance by implementing IoT
Describe Project Operations 15-20% Identify Project Operations capabilities
  • describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
  • identify views and reports that aid a project service company in making decisions
Describe project sales capabilities
  • describe the process for converting leads into projects
  • describe opportunity management and quote management for project-based and product-based quotes
  • describe use cases for project contracts
Describe project planning and resource management capabilities
  • describe allocation methods, tasks, subtasks, and assignments
  • describe time and expenses entry, and entry approvals
  • describe resource skills and proficiency models
  • identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards
Describe shared features 15-20% Identify common customer engagement features
  • describe customers and activities
  • describe the product catalog
  • describe price lists, discounts, and currencies
  • describe cases
  • describe resources
Describe reporting capabilities
  • describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
  • describe options for exporting data to Microsoft Excel
  • describe options for analyzing data by using Power BI
Describe integration options
  • describe Microsoft Teams integration capabilities
  • describe use cases for integrating with Microsoft Excel and Microsoft Word
  • describe options for managing documents by using SharePoint Online
  • describe email integration capabilities