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Microsoft Updated MB-910 Exam Questions and Answers by hughie

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Microsoft MB-910 Exam Overview :

Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Exam Code: MB-910 Dumps
Vendor: Microsoft Certification: Microsoft Dynamics 365 Fundamentals
Questions: 159 Q&A's Shared By: hughie
Question 20

A company manufactures environmental sensors that can be monitored remotely. Match each component to its definition.

Instructions: To answer, drag the appropriate component from the column on the left to its definition on the right. Each component may be used once, more than once, or not at all. Each correct match is worth one point.

NOTE: Each correct selection is worth one point.

Questions 20

Options:

Discussion
Question 21

A company has a large number of technicians that work in the field.

You need to ensure that Dynamics 365 Field Service can automatically schedule work to minimize travel time for technicians.

What should you implement?

Options:

A.

Schedule board

B.

Unified routing for table records

C.

Universal Resource Scheduling

D.

Resource scheduling optimization

Discussion
Question 22

A company plans to implement Dynamics 365 Customer Service.

The company wants to use the system to determine when customers are having an issue and need help. You need to track customer issues until the issues are resolved.

What should you create?

Options:

A.

opportunity

B.

contact

C.

case

D.

quote

Discussion
Question 23

A new salesperson has user access in Microsoft 365 and salesperson privileges in Dynamics 365 Sales.

The salesperson cannot recall the Dynamics 365 Sales app URL.

You need to provide a location where the user can access the app.

Which URL should you provide?

Options:

A.

office.com

B.

make.powerapps.com

C.

admin.powerplatform.com

D.

ponal.azure.com

Discussion
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