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Deploying Cisco Unified Contact Center Express

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Deploying Cisco Unified Contact Center Express Questions and Answers

Questions 1

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco

Unified CCX deployment configuration? (Choose three.)



number of silent-monitoring and remote-monitoring sessions


bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment


number of historical reporting sessions


bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX


number of ASR and TTS ports


bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment