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Cisco 500-052 Exam Topics, Blueprint and Syllabus

Deploying Cisco Unified Contact Center Express

Last Update March 1, 2024
Total Questions : 90

Our Cisco Specialist 500-052 exam questions and answers cover all the topics of the latest Deploying Cisco Unified Contact Center Express exam, See the topics listed below. We also provide Cisco 500-052 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of Cisco 500-052 resources to help you understand the topics covered in the exam, such as Cisco Specialist video tutorials, 500-052 study guides, and 500-052 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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Cisco 500-052 Exam Overview :

Exam Name Deploying Cisco Unified Contact Center Express
Exam Code 500-052
Actual Exam Duration The duration of the Cisco 500-052 exam is 60 minutes.
Expected no. of Questions in Actual Exam 55
What exam is all about The Cisco 500-052 exam is focused on testing the knowledge and skills of candidates in the area of Cisco Unified Contact Center Express (UCCX) solutions. This exam is designed to validate the candidate's ability to configure, deploy, and support Cisco UCCX solutions for small to medium-sized contact centers. The exam covers topics such as UCCX architecture, scripting, reporting, and integration with other Cisco collaboration solutions. Passing this exam is a requirement for obtaining the Cisco Certified Network Associate (CCNA) Collaboration certification.
Passing Score required The passing score required in the Cisco 500-052 exam is 70%. This means that you need to answer at least 35 out of 50 questions correctly to pass the exam. It is important to note that the passing score may vary depending on the difficulty level of the exam and the specific requirements set by Cisco. It is always recommended to aim for a higher score to ensure a better chance of passing the exam.
Competency Level required Based on the information available online, the Cisco 500-052 exam is designed for individuals who have a basic understanding of Cisco Unified Contact Center Express (UCCX) solutions and their components. Candidates should have knowledge of the UCCX system, including its features, functions, and capabilities, as well as the ability to configure and troubleshoot UCCX solutions. Additionally, candidates should have experience with Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) solutions. Overall, the competency level required for the Cisco 500-052 exam is considered intermediate to advanced.
Questions Format The Cisco 500-052 exam consists of multiple-choice questions (MCQs) and simulation-based questions. The MCQs are designed to test the candidate's knowledge of Cisco Unified Contact Center Express (UCCX) features, functions, and deployment models. The simulation-based questions are designed to test the candidate's ability to configure and troubleshoot UCCX components, such as scripts, prompts, and workflows. The exam may also include drag-and-drop questions, where the candidate is required to match items or concepts with their corresponding categories or definitions.
Delivery of Exam The Cisco 500-052 exam is an online proctored exam that can be taken from anywhere with a stable internet connection. It is a multiple-choice exam that consists of 50-60 questions and has a time limit of 75 minutes. The exam is delivered through the Pearson VUE testing platform.
Language offered The Cisco 500-052 exam is offered in English language only.
Cost of exam You can visit the official Cisco website or contact their customer support to get the latest pricing information.
Target Audience The Cisco 500-052 exam is designed for individuals who are interested in pursuing a career in the field of Cisco Unified Contact Center Express (UCCX) solutions. The target audience for this exam includes: 1. Network engineers and administrators who are responsible for implementing and managing Cisco UCCX solutions. 2. Technical support personnel who provide support for Cisco UCCX solutions. 3. Sales and marketing professionals who need to understand the features and benefits of Cisco UCCX solutions. 4. IT managers and executives who need to make informed decisions about implementing Cisco UCCX solutions in their organizations. 5. Anyone who is interested in learning about Cisco UCCX solutions and wants to become certified in this area.
Average Salary in Market The average salary for a Cisco Certified Network Associate (CCNA) is around $78,000 per year. The salary may vary depending on the job role, location, and experience.
Testing Provider You can check with Cisco or authorized testing centers for information on how to obtain the Cisco 500-052 exam for testing.
Recommended Experience The Cisco 500-052 exam is designed for individuals who want to become Cisco Unified Contact Center Express (UCCX) specialists. The recommended experience for this exam includes: 1. Basic knowledge of networking concepts and protocols 2. Understanding of Cisco Unified Communications Manager (CUCM) and Cisco Unified Contact Center Enterprise (UCCE) 3. Familiarity with Cisco Unified Contact Center Express (UCCX) and its components 4. Experience with Cisco Unified IP IVR and Cisco Unified Customer Voice Portal (CVP) 5. Knowledge of Cisco Unified Communications solutions and their integration with UCCX 6. Experience with Cisco Unified Contact Center Express scripting and configuration 7. Understanding of Cisco Unified Contact Center Express reporting and monitoring tools It is also recommended that candidates have hands-on experience with Cisco Unified Contact Center Express and related technologies.
Prerequisite The prerequisite for the Cisco 500-052 exam is a basic understanding of Cisco Unified Contact Center Express (UCCX) and its components, including Cisco Unified Communications Manager (CUCM), Cisco Unified IP Interactive Voice Response (IVR), and Cisco Unified Customer Voice Portal (CVP). Additionally, candidates should have experience with basic networking concepts and protocols, such as TCP/IP, DNS, and DHCP. It is also recommended that candidates have experience with Cisco Unified Contact Center Enterprise (UCCE) and Cisco Unified Communications Manager Express (CME).
Retirement (If Applicable) Cisco usually announces the retirement date of their exams on their official website. It is recommended to check their website or contact their customer support for the latest information on the retirement date of the Cisco 500-052 exam.
Certification Track (RoadMap): The Cisco 500-052 exam is part of the Cisco Unified Contact Center Express (UCCX) certification track. This certification track is designed for professionals who want to demonstrate their expertise in designing, deploying, and maintaining Cisco UCCX solutions. The certification track includes the following exams: 1. Cisco 500-052: Deploying Cisco Unified Contact Center Express (UCCX) 2. Cisco 500-051: Unified Communications Contact Center Express Implementation (UCCX) 3. Cisco 500-053: Cisco Unified Contact Center Enterprise (UCCE) Administration 4. Cisco 500-440: Designing Cisco Unified Contact Center Enterprise (UCCED) 5. Cisco 500-470: Cisco Enterprise Contact Center Express Specialist The Cisco 500-052 exam focuses on the deployment of Cisco UCCX solutions. It covers topics such as UCCX architecture, installation and configuration, scripting, and troubleshooting. To become certified in the Cisco UCCX track, candidates must pass the Cisco 500-052 exam and any other required exams in the track. Certification demonstrates a professional's ability to design, deploy, and maintain Cisco UCCX solutions, and can lead to career advancement and higher salaries.
Official Information http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/uccxd.html#~overview
See Expected Questions Cisco 500-052 Expected Questions in Actual Exam
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Cisco 500-052 Exam Topics :

Section Weight Objectives
1.0 Design a Cisco Unified Contact Center Express System Deployment 32%

1.1 Perform customer capacity planning

1.2 Determine customer required features

1.3 Evaluate and recommend different configuration option

1.4 Identify available configuration and ordering tools

2.0 Implement a Cisco Unified Contact Center Express System 40%

2.1 Describe the process for installing Cisco UCCX software and hardware

2.2 Describe the process to configure Cisco UCCX software and the provisions users need to meet customer requirements

2.3 Describe the process of using the Cisco UCCX Application Editor

2.4 Examine the Cisco Business Edition 6000 competitive landscape

3.0 Operate a Cisco Unified Contact Center Express System 28%

3.1 Identify basic Cisco UCCX user tasks

3.2 Identify processes and tools available for troubleshooting Cisco UCCX

3.3 Identify processes and tools available for monitoring system operations in Cisco UCCX

3.4 Identify processes and tools available for patching, upgrading systems, and license additions for Cisco UCCX