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Cisco Updated 500-052 Exam Questions and Answers by kieran

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Cisco 500-052 Exam Overview :

Exam Name: Deploying Cisco Unified Contact Center Express
Exam Code: 500-052 Dumps
Vendor: Cisco Certification: Cisco Specialist
Questions: 90 Q&A's Shared By: kieran
Question 8

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

Options:

A.

one language for both the CAD and the CSD

B.

one language for the CAD and a different language for the CSD

C.

two languages for the CAD and one language for the CSD

D.

two languages for both the CAD and the CSD

Discussion
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Question 9

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Options:

A.

the system page on Cisco Unified Contact Center Express Administration

B.

Cisco Desktop Administration

C.

Control Center on Cisco Unified Contact Center Express Service ability

D.

Cisco Unified Communications Operating System Administration

Discussion
Question 10

Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

Options:

A.

chat with an SME

B.

send an email to an SME

C.

send enterprise data to an SME

D.

transfer a call to an SME

E.

start a Cisco WebEx session with an SME

Discussion
Question 11

Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)

Options:

A.

A supervisor can use Finesse IPPA to act as an agent and accept calls.

B.

An agent can sign in to Finesse IPPA and initiate call recording.

C.

A supervisor can sign in to Finesse IPPA and initiate call recording.

D.

An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.

E.

Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.

Discussion
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