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Cisco Updated 500-052 Exam Questions and Answers by jan

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Cisco 500-052 Exam Overview :

Exam Name: Deploying Cisco Unified Contact Center Express
Exam Code: 500-052 Dumps
Vendor: Cisco Certification: Cisco Specialist
Questions: 90 Q&A's Shared By: jan
Question 12

Which Cisco Unified Contact Center Express platform set supports the use of an embedded Internet browser within the Cisco Agent Desktop?

Options:

A.

Premium only

B.

Enhanced and Premium only

C.

Standard, Enhanced, and Premium

D.

Cisco Unified Contact Center Express does not support an embedded Internet browser

Discussion
Question 13

Which step library is included in the license for Cisco Unified CCX Standard?

Options:

A.

ICM steps

B.

email steps

C.

document steps

D.

database steps

Discussion
Question 14

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express 8.0 Standard deployment?

Options:

A.

150

B.

200

C.

300

D.

400

Discussion
Question 15

Which statement is true about the ability to look up customers in Cisco Context Service?

Options:

A.

Exactly one customer object is returned, based on the search parameters that are provided

B.

If more than one customer object is found, a failure is returned, based on the search parameters that are provided.

C.

An array of customer objects is returned, based on the search parameters that are provided.

D.

Cisco Context Service does not provide the ability to look up customers.

Discussion
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