SAP Certified Application Associate - SAP Service Cloud 2011
Last Update May 17, 2024
Total Questions : 114
Our SAP Certified Application Associate C_C4H510_04 exam questions and answers cover all the topics of the latest SAP Certified Application Associate - SAP Service Cloud 2011 exam, See the topics listed below. We also provide SAP C_C4H510_04 exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of SAP C_C4H510_04 resources to help you understand the topics covered in the exam, such as SAP Certified Application Associate video tutorials, C_C4H510_04 study guides, and C_C4H510_04 practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Code | C_C4H510_04 |
| Actual Exam Duration | The duration of the SAP C_C4H510_04 exam is 180 minutes (3 hours). |
| Expected no. of Questions in Actual Exam | 80 |
| What exam is all about | SAP C_C4H510_04 is an exam that tests the knowledge and skills of candidates in the area of SAP Sales Cloud. It covers topics such as sales processes, lead and opportunity management, account and contact management, product and pricing management, and sales analytics. The exam is designed for professionals who work with SAP Sales Cloud and want to demonstrate their expertise in this area. Passing the exam is a requirement for obtaining the SAP Certified Application Associate - SAP Sales Cloud 2011 certification. |
| Passing Score required | The passing score required in the SAP C_C4H510_04 exam is 65%. This means that you need to answer at least 65% of the questions correctly to pass the exam and earn your certification. It is important to note that the actual passing score may vary slightly depending on the difficulty level of the exam. Therefore, it is recommended that you aim to score higher than the minimum passing score to ensure that you pass the exam with a comfortable margin. |
| Competency Level required | Based on my understanding of competency levels required for SAP exams in general, the C_C4H510_04 exam is likely to require a high level of competency in the following areas: 1. SAP Sales Cloud: Candidates should have a deep understanding of SAP Sales Cloud, including its features, functionalities, and best practices. 2. Sales Processes: Candidates should be familiar with the various sales processes, such as lead management, opportunity management, and quote management. 3. Integration: Candidates should have a good understanding of how SAP Sales Cloud integrates with other SAP solutions, such as SAP ERP and SAP CRM. 4. Reporting and Analytics: Candidates should be able to create and analyze reports using SAP Sales Cloud's reporting and analytics tools. 5. Configuration and Customization: Candidates should be able to configure and customize SAP Sales Cloud to meet the specific needs of their organization. Overall, the SAP C_C4H510_04 exam is likely to require a high level of expertise in SAP Sales Cloud and related areas, and candidates should be well-prepared to demonstrate their knowledge and skills in these areas. |
| Questions Format | The SAP C_C4H510_04 exam consists of multiple-choice questions (MCQs) and scenario-based questions. The exam may also include drag and drop questions, matching questions, and fill in the blanks questions. The exam is designed to test the candidate's knowledge and understanding of SAP Customer Experience solutions, including SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, and SAP Commerce Cloud. The exam may also include questions related to integration, configuration, and customization of these solutions. |
| Delivery of Exam | The SAP C_C4H510_04 exam is an online proctored exam that can be taken from anywhere with a stable internet connection. The exam is delivered through the SAP Certification Hub and is available in English, Japanese, Korean, and Simplified Chinese languages. The exam consists of 80 multiple-choice questions and has a time limit of 180 minutes. |
| Language offered | The SAP C_C4H510_04 exam is offered in English language only. |
| Cost of exam | However, you can visit the official SAP website or contact their customer support for the latest pricing information. |
| Target Audience | The SAP C_C4H510_04 certification exam is designed for professionals who are interested in becoming certified in SAP Customer Experience. The target audience for this exam includes: 1. SAP Customer Experience consultants 2. SAP CRM consultants 3. SAP Sales and Distribution (SD) consultants 4. SAP Marketing consultants 5. SAP Commerce Cloud consultants 6. SAP Cloud for Customer (C4C) consultants 7. SAP Hybris consultants 8. SAP Cloud Platform Integration consultants 9. SAP Cloud Platform Extension developers 10. SAP Cloud Platform Solution architects In addition, professionals who are responsible for implementing and managing SAP Customer Experience solutions in their organizations can also benefit from this certification. This includes project managers, solution architects, and IT managers. |
| Average Salary in Market | The average salary for an SAP consultant with C_C4H510_04 certification is around $100,000 per year. However, the salary may vary depending on the location, experience, and job role. |
| Testing Provider | You can visit the official SAP website or authorized training centers to register for the exam. |
| Recommended Experience | The recommended experience for SAP C_C4H510_04 exam includes: 1. Basic knowledge of SAP Cloud for Customer solution and its functionalities. 2. Understanding of the business processes and scenarios that are supported by SAP Cloud for Customer. 3. Familiarity with the SAP Cloud for Customer user interface and navigation. 4. Knowledge of the SAP Cloud for Customer data model and data management. 5. Understanding of the integration capabilities of SAP Cloud for Customer with other SAP and non-SAP systems. 6. Experience in configuring and customizing SAP Cloud for Customer to meet business requirements. 7. Knowledge of the SAP Cloud for Customer reporting and analytics capabilities. 8. Understanding of the SAP Cloud for Customer security and authorization concepts. 9. Familiarity with the SAP Cloud for Customer deployment options and architecture. 10. Experience in implementing SAP Cloud for Customer solutions for customers. |
| Prerequisite | The prerequisite for the SAP C_C4H510_04 exam is to have a basic understanding of SAP Customer Experience solutions and their functionalities. It is recommended to have experience in implementing and configuring SAP Customer Experience solutions, as well as knowledge of business processes related to sales, marketing, and customer service. Additionally, candidates should have a good understanding of SAP Cloud Platform and its integration capabilities. It is also recommended to have completed the SAP C_C4H510_01 certification exam before attempting the C_C4H510_04 exam. |
| Retirement (If Applicable) | SAP usually announces the retirement date of their exams on their official website. It is recommended to check their website or contact their support team for the latest information on the retirement date of the C_C4H510_04 exam. |
| Certification Track (RoadMap): | The certification track/roadmap for the SAP C_C4H510_04 exam is as follows: 1. SAP Certified Application Associate - SAP Service Cloud 2011: This is the entry-level certification for SAP Service Cloud. It validates the candidate's knowledge of the basic functionalities and features of SAP Service Cloud. 2. SAP Certified Application Associate - SAP Sales Cloud 2011: This certification validates the candidate's knowledge of the basic functionalities and features of SAP Sales Cloud. 3. SAP Certified Application Associate - SAP Marketing Cloud 2011: This certification validates the candidate's knowledge of the basic functionalities and features of SAP Marketing Cloud. 4. SAP Certified Application Associate - SAP Commerce Cloud Business User 2011: This certification validates the candidate's knowledge of the basic functionalities and features of SAP Commerce Cloud. 5. SAP Certified Application Associate - SAP Commerce Cloud Developer 2011: This certification validates the candidate's knowledge of the development and customization of SAP Commerce Cloud. 6. SAP Certified Application Associate - SAP Customer Data Cloud 2011: This certification validates the candidate's knowledge of the basic functionalities and features of SAP Customer Data Cloud. 7. SAP Certified Application Associate - SAP Field Service Management 2005: This certification validates the candidate's knowledge of the basic functionalities and features of SAP Field Service Management. 8. SAP Certified Application Associate - SAP Sales Cloud 2011 Implementation: This certification validates the candidate's knowledge of the implementation of SAP Sales Cloud. 9. SAP Certified Application Associate - SAP Service Cloud 2011 Implementation: This certification validates the candidate's knowledge of the implementation of SAP Service Cloud. 10. SAP Certified Application Associate - SAP Marketing Cloud 2011 Implementation: This certification validates the candidate's knowledge of the implementation of SAP Marketing Cloud. 11. SAP Certified Application Associate - SAP Commerce Cloud 2011 Implementation: This certification validates the candidate's knowledge of the implementation of SAP Commerce Cloud. 12. SAP Certified Application Associate - SAP Customer Data Cloud 2011 Implementation: This certification validates the candidate's knowledge of the implementation of SAP Customer Data Cloud. The SAP C_C4H510_04 exam covers the above-mentioned certifications and validates the candidate's knowledge of SAP Customer Experience solutions. |
| Official Information | https://training.sap.com/certification/c_c4h510_04-sap-certified-application-associate--sap-service-cloud-2011-g/ |
| See Expected Questions | SAP C_C4H510_04 Expected Questions in Actual Exam |
| Take Self-Assessment | Use SAP C_C4H510_04 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
| Section | Weight | Objectives |
|---|---|---|
| Service Objects | > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
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| User Management | 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.
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| Communication Channel and Knowledge Base | 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud.
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| Service Business Process | 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
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| Service Elements and Notification | 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows.
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| Data Management | 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration.
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| Basic Setup Settings | 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements.
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| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
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| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets
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| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects.
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| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets.
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TESTED 18 May 2024
