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Oracle Service Center 2022 Implementation Professional Questions and Answers

Questions 1

When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:

An account has been created for you with the following User ID and Password:

User ID: emailaddress@domain.com

Password: o2UdlJ8d

An agent wants to disable the message being sent when a customer submits an incident via email.

Which option must be enabled to achieve this?

Options:

A.  

EGW_PASSWD_CREATE

B.  

EGM_ENABLED

C.  

EGW_SEND_EMAIL_HEADERS

D.  

EGW_UPDATE_BY_CREATE

E.  

EGW_PASSWORD_UPDATE_ENABLED