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Oracle Updated 1z0-1038-22 Exam Questions and Answers by katherine

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Oracle 1z0-1038-22 Exam Overview :

Exam Name: Oracle Service Center 2022 Implementation Professional
Exam Code: 1z0-1038-22 Dumps
Vendor: Oracle Certification: Oracle Service Cloud Cross-Channel Contact Center
Questions: 97 Q&A's Shared By: katherine
Question 12

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

Options:

A.

Agents can use the Fill Inbox functionality to select any of the three queues.

B.

Agents will get incidents only from the ql queue.

C.

Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.

D.

Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Discussion
Mariam
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Question 13

Which three statements are true about add-ins?

Options:

A.

They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

B.

They can be designed to create visualcomponents and not perform any integrations.

C.

They always run locally to access local data.

D.

They always run locally on the machines on which the desktop application runs.

E.

They are the visual areas of Oracle Service Cloud Agent Desktop.

F.

They canbe added to the Custom Portal area of Oracle Service Cloud.

Discussion
Question 14

Which three features can be configured in advanced routing?

Options:

A.

Skill relaxation

B.

Skill time

C.

Queue overflow

D.

Queue prioritization

E.

Queue segregation

F.

Queue limit

Discussion
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