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Oracle Service Cloud Cross-Channel Contact Center Oracle Service Center 2022 Implementation Professional

Oracle Service Center 2022 Implementation Professional

Last Update Feb 22, 2024
Total Questions : 97

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Questions 4

Which two statements are true when working with add-ins in a Custom Object workspace?

Options:

A.  

It is not possible to automate anything by using an add-in framework in a Custom Object

workspace.

B.  

IGenericObject is the interface that is available with the add-in API for custom objects.

C.  

IGenericObject is the interface that is available with the Connect Common Object Model (CCOM)

API for custom objects.

D.  

Using the record context, you can obtain an instance of a custom object by passing the package

name and object name.

E.  

You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Discussion 0
Questions 5

Which option should you useto create or configure queues?

Options:

A.  

Configuration > Application Appearance >Customizable Menus > System Menus

B.  

Configuration > Application Appearance > Customizable Menus > Custom Menus

C.  

Configuration > Site Configuration > Message Bases

D.  

Configuration> Site Configuration > Configuration Settings

Discussion 0
Atlas
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Reign (not set)
These are exam dumps for a variety of IT certifications. They have a vast collection of updated questions and answers, which are very helpful in preparing for the exams.
Syeda
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Stella (not set)
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Victoria
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Isabel (not set)
Same here! I was so surprised when I saw that almost all the questions on the exam were exactly what I found in their study materials.
Faye
Yayyyy. I passed my exam. I think all students give these dumps a try.
Emmeline (not set)
Definitely! I have no doubt new students will find them to be just as helpful as I did.
Questions 6

A customer is unable to see a record in the audit log after running a report. What could be the reason for this?

Options:

A.  

the Purge settings in the database

B.  

the Filters settings of the report

C.  

the Expanded Report Audit Log from the Reports Explorer

D.  

the permissions of the report

Discussion 0
Questions 7

Which two statementsare true about the Organization object in Service Cloud?

Options:

A.  

It has a one-to-one relation with contacts.

B.  

It is widely used in Business-to-Business scenarios.

C.  

It has a one-to-many relation with contacts.

D.  

It is required to create an incident.

E.  

It can be associated with incidents directly.

Discussion 0
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