SAP Updated C_TS470_2412 Exam Questions and Answers by audrey

To apply product-specific prices from a service contract to a service order:

Maintain price agreements: Price agreements in the contract (e.g., condition type PR00) define product-specific prices, which are copied to linked service orders during creation or item entry.

Maintain billing plan: Controls billing timing, not pricing.

Maintain contract price: A general term, not a specific mechanism.

Maintain price lists: Used in sales, not contract-specific pricing in service.This is part of pricing condition configuration in scope item 3MO."Price agreements in the service contract ensure product-specific prices are applied to service orders." (SAP Help Portal, Service Pricing).

Maintenance planner groups in SAP S/4HANA Service (and Plant Maintenance):

Mapping a group of persons planning maintenance activities for technical assets: Planner groups (e.g., defined in transaction IP02) organize planners responsible for scheduling and managing maintenance plans and orders for technical objects.

Performing maintenance work: Handled by work centers, not planner groups.

Creating task lists: A design task, not the planner group’s role.

Planning capacities: Managed via capacity planning, not planner groups.This is part of maintenance planning setup."Maintenance planner groups map persons responsible for planning maintenance activities for technical assets." (SAP Help Portal, Maintenance Planning).

BOM usage 4 (Plant Maintenance)in SAP S/4HANA Cloud Private Edition, Service is designed for maintenance processes, listing components (e.g., spare parts) for technical objects. The correct benefits arespare parts planning in task list (C)andspare parts planning in service order (D). Let’s break this down thoroughly.

What is BOM Usage 4?

A BOM with usage 4 is linked to equipment or functional locations, defining parts needed for maintenance (e.g., bolts, filters). It’s maintained in transactions like IB01/IB02.

Spare parts planning in task list (C):When a task list (e.g., for pump maintenance) references a technical object with a BOM usage 4, the BOM’s components are pulled into the task list operations as planned spare parts. This ensures materials are reserved or ordered in advance. For example, Operation 0010 might list "Gasket" from the BOM.

Spare parts planning in service order (D):A service order linked to a technical object inherits the BOM usage 4 components, enabling spare parts planning directly in the order. This supports reservations or goods issues (e.g., via IW31/IW32).

Why Not the Others?

Spare parts planning in service order template (A):Service order templates define structure, not BOM-linked planning; BOM usage 4 applies to execution objects (orders, task lists).

Structuring of technical assets (B):BOMs describe components, not the hierarchical structure (handled by functional locations or equipment hierarchies).

Real-World Benefit:

A pump’s BOM (usage 4) lists "Seal" and "Bearing." A task list or service order automatically plans these, reducing downtime by ensuring availability.

"BOMs with usage 4 enable spare parts planning in task lists and service orders, enhancing maintenance efficiency."

In SAP S/4HANA Cloud Private Edition, Service, when reserving spare parts in service order processing (e.g., scope item 3D2: Service Order Management and Monitoring), the system determines the plant and storage location based on specific objects:

Service organization: This defines the organizational unit responsible for the service, which is linked to a plant. The plant is a key attribute in logistics and inventory management, making it critical for spare part reservations.

Work center: The work center specifies where the service is performed and is directly tied to a plant. It influences the storage location from which spare parts are drawn, especially in in-house or field service scenarios.

Service employee: The employee assigned to the service order can influence the plant and storage location, particularly in field service scenarios where parts are reserved from a technician’s stock (e.g., van stock linked to a specific storage location).

Sales area: While relevant for sales processes, it does not directly determine plant or storage location for spare parts in service order processing.

Service team: Teams are organizational groupings but do not have a direct system linkage to plant/storage location determination for reservations.This logic is part of the integration between service management and logistics in SAP S/4HANA, ensuring accurate inventory allocation."The plant and storage location for spare parts in a service order are derived from the service organization, work center, and assigned service employee." (SAP Help Portal, Service Order Processing).