Salesforce certshero free Crt-211 Updates by Rami q117 vce pdf

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Exam Name:	Prepare for your Advanced Administrator Certification Exam (SP25)
Exam Code:	CRT-211 Dumps
Vendor:	Salesforce	Certification:	Salesforce Advanced Administrator
Questions:	241 Q&A's	Shared By:	rami

Question 28

Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

What should the administrator do to help meet this goal?

Options:

Set up and configure Entitlement Process to design timelines and track issue resolution.

Configure the Milestones object on Service Contracts to sequential milestones for common case issues.

Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.

Expose the Service Contracts object in the Service Console for an agent to view when working a case.

Discussion

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Question 29

The administrator at AW Computing implements multi-factor authentication using the Salesforce Authenticator app downloaded on company-provided iPhones. A sales rep breaks their phone and needs to update an opportunity record.

How should the administrator grant access for the sales rep?

Options:

Instruct the sales rep to log in from the company's VPN.

Delegate multi-factor identification to the sales rep.

Add the sales rep's IP address to the trusted IP ranges.

Generate a temporary identity verification code for the rep.

Discussion

Question 30

An administrator needs to Import a large amount of historical data (more than 100,000 records) from another system.

how should the administrator import the data?

Options:

SOAP based API with Developer console

Data Loader with Bulk API Enabled

An AppExchange package

Import Wizard with Add Only

Discussion

Question 31

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field.

What action should the administrator take to meet this requirement?

Options:

Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number.

Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank.

Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.

Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.

Discussion

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