Certified Implementation Specialist - IT Service Management
Last Update May 10, 2024
Total Questions : 113
Our CIS-Service Management CIS-ITSM exam questions and answers cover all the topics of the latest Certified Implementation Specialist - IT Service Management exam, See the topics listed below. We also provide ServiceNow CIS-ITSM exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ServiceNow CIS-ITSM resources to help you understand the topics covered in the exam, such as CIS-Service Management video tutorials, CIS-ITSM study guides, and CIS-ITSM practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.
| Exam Name | Certified Implementation Specialist - IT Service Management |
| Exam Code | CIS-ITSM |
| Actual Exam Duration | The ServiceNow CIS-ITSM exam duration is 90 minutes. |
| What exam is all about | The ServiceNow CIS-ITSM exam is a certification exam that tests an individual's knowledge and skills in implementing and managing IT Service Management (ITSM) processes using the ServiceNow platform. The exam covers topics such as incident management, problem management, change management, service catalog management, and service level management. Passing the exam demonstrates that an individual has the necessary expertise to configure and customize ServiceNow ITSM applications to meet the needs of their organization. |
| Passing Score required | The passing score required in the ServiceNow CIS-ITSM exam is 70%. This means that you need to answer at least 70% of the questions correctly to pass the exam and earn your certification. The exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. It is recommended that you have at least six months of experience working with ServiceNow ITSM before taking the exam. |
| Competency Level required | According to ServiceNow, the Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam is designed for individuals who have a strong understanding of IT Service Management processes and ServiceNow applications. The exam tests the candidate's knowledge and skills in implementing, configuring, and managing IT Service Management processes using ServiceNow. To pass the CIS-ITSM exam, candidates must demonstrate a high level of competency in the following areas:
Overall, the CIS-ITSM exam requires a high level of competency in IT Service Management processes and ServiceNow applications. Candidates should have hands-on experience in implementing and managing IT Service Management processes using ServiceNow. |
| Questions Format | The ServiceNow CIS-ITSM exam consists of multiple-choice questions. |
| Delivery of Exam | The ServiceNow CIS-ITSM exam is an online proctored exam that is delivered through the ServiceNow Certification portal. The exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The exam is designed to test the candidate's knowledge and skills in the area of IT Service Management using the ServiceNow platform. The exam is available in English and can be taken from anywhere in the world. |
| Language offered | The ServiceNow CIS-ITSM exam is offered in English language only. |
| Cost of exam | You can visit the official ServiceNow website or contact their customer support for the latest pricing information. |
| Target Audience | The ServiceNow CIS-ITSM certification is designed for IT professionals who are responsible for implementing, configuring, and managing IT service management processes using the ServiceNow platform. The target audience for this certification includes: 1. IT service management professionals who want to enhance their skills and knowledge in ServiceNow ITSM. 2. IT administrators who are responsible for managing ServiceNow ITSM applications. 3. IT consultants who want to provide ServiceNow ITSM implementation and consulting services to their clients. 4. IT project managers who are responsible for implementing ServiceNow ITSM projects. 5. IT architects who want to design and implement ServiceNow ITSM solutions. 6. IT executives who want to understand the benefits of ServiceNow ITSM and how it can improve their organization's IT service management processes. 7. IT professionals who want to advance their career in IT service management and demonstrate their expertise in ServiceNow ITSM. |
| Average Salary in Market | The average salary for a ServiceNow Certified Implementation Specialist in IT Service Management (CIS-ITSM) is around $98,000 per year in the United States. However, the salary may vary depending on factors such as location, experience, and industry. |
| Testing Provider | You can visit the ServiceNow website to learn more about the certification and exam process. Additionally, you can contact ServiceNow customer support for further assistance. |
| Recommended Experience | The recommended experience for ServiceNow CIS-ITSM exam is: - At least six months of experience working with ServiceNow ITSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. - Familiarity with ITIL best practices and processes. - Knowledge of ServiceNow platform administration, including user and group management, security, and reporting. - Understanding of ServiceNow integrations with other systems and applications. - Experience with ServiceNow scripting and customization, including business rules, client scripts, and UI policies. - Familiarity with ServiceNow Service Portal and Service Catalog design and configuration. - Knowledge of ServiceNow Performance Analytics and Service Level Management. - Understanding of ServiceNow CMDB and Asset Management. |
| Prerequisite | the prerequisites for the ServiceNow CIS-ITSM exam may vary depending on the certification level. Generally, candidates are required to have a basic understanding of IT service management (ITSM) concepts and ServiceNow platform functionality. It is recommended that candidates have completed the ServiceNow Fundamentals course and have at least six months of experience working with ServiceNow before attempting the CIS-ITSM exam. It is always best to check the official ServiceNow website for the latest information on prerequisites and exam requirements. |
| Retirement (If Applicable) | it is recommended to check the official ServiceNow website or contact their support team for the most up-to-date information on exam retirements. |
| Certification Track (RoadMap): | The ServiceNow CIS-ITSM certification track/roadmap is a program designed to validate an individual's knowledge and skills in the ServiceNow IT Service Management (ITSM) platform. The certification track consists of a series of exams that cover various aspects of the ServiceNow ITSM platform, including incident management, problem management, change management, service catalog, and service level management. The CIS-ITSM exam is the first step in the certification track and validates an individual's understanding of the ServiceNow ITSM platform and its core functionalities. The exam covers topics such as ITIL best practices, incident management, problem management, change management, service catalog, and service level management. After passing the CIS-ITSM exam, individuals can progress to the next level of certification, which includes the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification. This certification validates an individual's ability to implement and configure the ServiceNow ITSM platform. Overall, the certification track/roadmap for ServiceNow CIS-ITSM is designed to help individuals develop the skills and knowledge needed to become proficient in the ServiceNow ITSM platform and advance their careers in IT service management. |
| See Expected Questions | ServiceNow CIS-ITSM Expected Questions in Actual Exam |
| Take Self-Assessment | Use ServiceNow CIS-ITSM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
TESTED 11 May 2024
