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Collaboration Communications Systems Engineer

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Collaboration Communications Systems Engineer Questions and Answers

Questions 1

You have a Microsoft 365 subscription that uses Microsoft Teams.

You need to configure a new auto attendant that will answer incoming calls and direct them to the appropriate recipient. The solution must minimize administrative effort.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Options:

A.  

Configure a call queue.

B.  

Add a greeting message.

C.  

Configure call routing.

D.  

Create a resource account

E.  

Configure call flow for business hours and after hours.