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Field Service Lightning program Salesforce - Implementing Field Service Lightning

Salesforce - Implementing Field Service Lightning

Last Update Apr 27, 2024
Total Questions : 105

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Questions 4

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

Options:

A.  

Attachments on Cases.

B.  

Knowledge Base on Cases.

C.  

Custom Links on Work Orders.

D.  

Knowledge Base on Work Orders.

Discussion 0
Questions 5

Universal Containers has Resources working in multiple countries and time zones. Each country has different holidays and working hours as allowed by law. What should a Consultant recommend to implement these parameters with the most flexibility possible?

Options:

A.  

Work Types, Resource Availabilities, and Operating Hours

B.  

Service Territories, Resource Capacity, and Business Hours

C.  

Service Territories, Operating Hours, and Resource Absences

D.  

Skills, Operating Hours, Time Slots, and Holidays.

Discussion 0
Questions 6

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

Options:

A.  

Create a Process Builder to generate a report.

B.  

Create a custom report.

C.  

Use the standard Service Report

D.  

Use the standard Work Order email template.

Discussion 0
Questions 7

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Options:

A.  

Assign Contractor 2 as an excluded Resource.

B.  

Assign Contractor 1 and 2 different capacities for repair work.

C.  

Assign Contractor 1 as a Preferred Resource.

D.  

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Discussion 0
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