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Field Service Lightning program Salesforce - Implementing Field Service Lightning

Salesforce - Implementing Field Service Lightning

Last Update Feb 8, 2026
Total Questions : 105

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Questions 2

Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer’s location. What set of steps should a Consultant recommend to dispatch the technician?

Options:

Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.

Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.

Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Discussion 0

Questions 3

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

Options:

Create a new Work Order and relate it to the previous Work Order.

Create a new Work Order and relate it to the Customer.

Update a field called “Repeat Call” on the initial Work Order.

Create new Work Order Line Items under the initial Work Order.

Discussion 0

Questions 4

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

Options:

Use Assets and define a hierarchy.

Use a custom object to model the BoM.

Use an ERP to manage the BoM.

Use Products and add to an Order.

Discussion 0

Questions 5

Universal Containers wants to equip their field technicians with access to helpful information when they are in the field. What solution should a Consultant recommend to satisfy this requirement?

Options:

Attachments on Cases.

Knowledge Base on Cases.

Custom Links on Work Orders.

Knowledge Base on Work Orders.

Discussion 0

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