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Salesforce Updated FSL-201 Exam Questions and Answers by elisabeth

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Salesforce FSL-201 Exam Overview :

Exam Name: Salesforce - Implementing Field Service Lightning
Exam Code: FSL-201 Dumps
Vendor: Salesforce Certification: Field Service Lightning program
Questions: 105 Q&A's Shared By: elisabeth
Question 12

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

Options:

A.

Adjust Scheduling Policy

B.

Knowledge Base

C.

Customer Entitlements

D.

Dispatching

E.

Scheduling

Discussion
Question 13

Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products. What combination of Salesforce features should a Consultant recommend to support this use case?

Options:

A.

Assets and Entitlements.

B.

Assets and Service Contracts.

C.

Accounts and Service Contracts.

D.

Accounts and Assets

Discussion
Question 14

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?

Options:

A.

Field Service mobile app

B.

Salesforce Mobile

C.

Salesforce1

D.

Salesforce Touch

Discussion
Question 15

Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?

Options:

A.

Assign Contractor 2 as an excluded Resource.

B.

Assign Contractor 1 and 2 different capacities for repair work.

C.

Assign Contractor 1 as a Preferred Resource.

D.

Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

Discussion
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