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Salesforce Updated FSL-201 Exam Questions and Answers by damon

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Salesforce FSL-201 Exam Overview :

Exam Name: Salesforce - Implementing Field Service Lightning
Exam Code: FSL-201 Dumps
Vendor: Salesforce Certification: Field Service Lightning program
Questions: 105 Q&A's Shared By: damon
Question 8

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

Options:

A.

Create a recurring Service Appointment

B.

Create Resource Absences every day.

C.

Use appropriate Resource Operating Hours.

D.

Use the Resource Availability Rule.

Discussion
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Question 9

Over 70% of Universal Containers’ sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Options:

A.

Create a New Task linked to the Contact and assign to a Sales Rep.

B.

Add a “Create Opportunity” Quick Action to the Work Order Line Item.

C.

Create a custom Visualforce page to create a new Opportunity.

D.

Add an “Upsell” Quick Action to the Account that creates a new Work Order

Discussion
Question 10

Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?

Options:

A.

Create a Quick Action that will create a new Service Appointment record.

B.

Create a Visualforce page that will create a new Work Order record.

C.

Create a Quick Action that will create a new Work Order record.

D.

Create a Visualforce page that will create a new Service Appointment record.

Discussion
Question 11

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Options:

A.

Include the Match Territory Work Rule in the Scheduling Policy.

B.

Mark the Service Territory’s Resources as Required on the Service Appointments.

C.

Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

D.

Include the Resource Availability Work Rule in the Scheduling Policy.

Discussion
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