PECB Updated ISO-IEC-27001-Lead-Implementer Exam Questions and Answers by eira

Scenario 9: CoreBit Systems

CoreBit Systems, with its headquarters m San Francisco, specializes in information and communication technology (ICT) solutions, its clientele primarily includes data communication enterprises and network operators. The company ' s core objective is to enable its clients a smooth transition into multi-service providers, aligning their operations with the complex demands of the digital landscape.

Recently. John, the internal auditor of CoreBit Systems, conducted an internal audit which uncovered nonconformities related to their monitoring procedures and system vulnerabilities, in response to the identified nonconformities. CoreBit Systems decided to employ a comprehensive problem-solving approach to solve these issues systematically. The method encompasses a team-oriented approach, aiming to identify, correct, and eliminate the root causes of issues. This approach involves several steps. First, establish a group of experts with deep knowledge of processes and controls. Next, break down the nonconformity into measurable components and implement interim containment measures. Then, identify potential root causes and select and verify permanent corrective actions. Finally, put those actions into practice, validate them, take steps to prevent recurrence, and recognize and acknowledge the team ' s efforts.

Following the analysis of the root cause of the nonconformities, CoreBit Systems ' s ISMS project manager. Julia, developed a list of potential actions to address the identified nonconformities. Julia carefully evaluated the list to ensure that each action would effectively eliminate the root cause of the respective nonconformity. While assessing potential corrective action for addressing a nonconformity, Julia identified the issue as significant and assessed a high likelihood of its reoccurrence Consequently, she chose to implement temporary corrective actions. Afterward. Julia combined all the nonconformities Into a single action plan and sought approval from the top management.

The submitted action plan was written as follows:

A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department.

However. Julia ' s submitted action plan was not approved by top management The reason cited was that a general action plan meant to address all nonconformities was deemed unacceptable. Consequently, Julia revised the action plan and submitted separate ones for approval Unfortunately, Julia did not adhere to the organization ' s specified deadline for submission, resulting in a delay in the corrective action process, and notably, the revised action plans lacked a defined schedule for execution.

Julia, the ISMS project manager, developed a combined action plan for all nonconformities. However, it was rejected, revised, and resubmitted late—without defined execution schedules.

Question:

Did CoreBit Systems have a plan in place to implement permanent corrective action to address the identified nonconformities?

NoAVision implemented more stringent policies and procedures around access provisioning, user activity monitoring, and role management. These improvements were reinforced through stricter internal review processes and clearly defined job roles and responsibilities. By strengthening these governance controls, the company aimed to reduce the risk of privilege abuse and internal fraud.

Based on Scenario 1, what type of controls did NoAVision focus on strengthening in response to identified threats and vulnerabilities?

Scenario 6: Skyver manufactures electronic products, such as gaming consoles, flat-screen TVs, computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on ISO/IEC 27001.

Colin, the company ' s information security manager, decided to conduct a training and awareness session for the company ' s staff about the information security risks and the controls implemented to mitigate them. The session covered various topics, including Skyver ' s information security approaches, techniques for mitigating phishing and malware. and a dedicated segment on securing cloud infrastructure and services. This particular segment explored the shared responsibility model and concepts such as identity and access management in the cloud. Colin organized the training and awareness sessions through engaging presentations, interactive discussions, and practical demonstrations to ensure that the personnel were well informed by security principles and practices.

One of the participants in the session was Lisa, who works in the HR Department. Although Colin explained the existing Skyver ' s information security policies and procedures in an honest and fair manner, she found some of the issues being discussed too technical and did not fully understand the session. Therefore, in many cases, she would request additional help from the trainer and her colleagues In a supportive manner, Colin suggested Lisa to consider attending the session again.

Skyver has been exploring the implementation of Al solutions to help understand customer preferences and provide personalized recommendations for electronic products. The aim was to utilize Al technologies to enhance problem-solving capabilities and provide suggestions to customers. This strategic initiative aligned with Skyver ' s commitment to improving the customer experience through data-driven insights.

Additionally, Skyver looked for a flexible cloud infrastructure that allows the company to host certain services on internal and secure infrastructure and other services on external and scalable platforms that can be accessed from anywhere. This setup would enable various deployment options and enhance information security, crucial for Skyver ' s electronic product development.

According to Skyver, implementing additional controls in the ISMS implementation plan has been successfully executed, and the company was ready to transition into operational mode. Skyver assigned Colin the responsibility of determining the materiality of this change within the company.

Based on the scenario above, answer the following question:

How should Colin have handled the situation with Lisa?

What supports the continual improvement of an ISMS?