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Administering Cisco Contact Center Enterprise (CCEA)

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?



ICM responds to the Route Request by running a Routing Script.


CVP delivers a Route Request to the ICM Central Controller.


CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.


Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.