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Administering Cisco Contact Center Enterprise (CCEA)

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$34.5 Last Update November 2, 2026 Total Questions : 60 With In-Depth Explanation

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Administering Cisco Contact Center Enterprise (CCEA) Questions and Answers

Questions 1

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Options:

A.  

Configure set variable in ICM script editor

B.  

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

C.  

Use the expression BusinessHourStatus. < Calendar Name > . BusinessHours in the IF node.

D.  

Configure Business Hours under Organizational Setup > Departments under CCE Admin

E.  

Configure an IF node in ICM script editor