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CCEA Administering Cisco Contact Center Enterprise (CCEA)

Administering Cisco Contact Center Enterprise (CCEA)

Last Update Jul 1, 2025
Total Questions : 60

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Questions 2

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

Options:

A.  

Report Designer

B.  

Dashboard Administrator

C.  

Security Administrator

D.  

Report Definition Designer

E.  

Security Configuration Designer

Discussion 0
Questions 3

What are two tools an Agent Desktop Admin Role can access? (Choose two.)

Options:

A.  

Script Editor

B.  

Call Trace

C.  

Reason Code

D.  

Workflow

E.  

Config Manager Tools

Discussion 0
Questions 4

In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

Options:

A.  

Wrap-up on Incoming, set to Required

B.  

Enable "Require Logout Reason"

C.  

Enable "Require Idle Reason"

D.  

Wrap-up on Outgoing, set to Required

Discussion 0
Questions 5

Which two steps are required to configure RONA for CCE? (Choose two.)

Options:

A.  

Survivability

B.  

Auto-answer

C.  

CCE Web Admin

D.  

Scripting logic

E.  

Skill target configuration

Discussion 0
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