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CCEA Administering Cisco Contact Center Enterprise (CCEA)

Administering Cisco Contact Center Enterprise (CCEA)

Last Update Dec 10, 2023
Total Questions : 59

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Questions 4

In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

Options:

A.  

ICM responds to the Route Request by running a Routing Script.

B.  

CVP delivers a Route Request to the ICM Central Controller.

C.  

CVP establishes an HTTP link with the VVB (or IOS VXML Gateway), establishing the IVR Leg of the call.

D.  

Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

Discussion 0
Questions 5

Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

Options:

A.  

Configure set variable in ICM script editor

B.  

Configure Business Hours under Organizational Setup > Business hours under CCE Admin

C.  

Use the expression BusinessHourStatus. . BusinessHours in the IF node.

D.  

Configure Business Hours under Organizational Setup > Departments under CCE Admin

E.  

Configure an IF node in ICM script editor

Discussion 0
Questions 6

What are two possible Outbound Dialing Modes? (Choose two.]

Options:

A.  

Direct Predictive Mode

B.  

Preview Mode

C.  

Progression Mode

D.  

Accept Mode

E.  

Predictive Mode

Discussion 0
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Questions 7

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

Options:

A.  

PCCE Admin Mode

B.  

DPCCE 12K

C.  

PCCE 2K

D.  

DPCCE 4K

E.  

PCCE Lab Mode

Discussion 0

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