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CCEA Administering Cisco Contact Center Enterprise (CCEA)

Administering Cisco Contact Center Enterprise (CCEA)

Last Update May 26, 2024
Total Questions : 60

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Questions 4

Which two steps are required to configure RONA for CCE? (Choose two.)

Options:

A.  

Survivability

B.  

Auto-answer

C.  

CCE Web Admin

D.  

Scripting logic

E.  

Skill target configuration

Discussion 0
Questions 5

Which VVB CLI command can set an individual media file to an expired state?

Options:

A.  

set VVB cache stale_cache_entries

B.  

show set VVB cache stale_cache_entry

C.  

Outils VVB cache stale_cache_entry

D.  

set VVB cache stale_cache_entry

Discussion 0
Questions 6

Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

Options:

A.  

view Team gadget in Finesse

B.  

answer Calls from Skill groups and PQs

C.  

CUC login

D.  

log in to CCE admin

E.  

CUCMAPI

Discussion 0
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Questions 7

Which communication protocol is being used between PG/Router and Live Data to generate report information?

Options:

A.  

TCP

B.  

HTTP

C.  

TIP

D.  

UDP

Discussion 0

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