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ServiceNow CSA Exam Topics, Blueprint and Syllabus

ServiceNow Certified System Administrator

Last Update May 11, 2024
Total Questions : 400

Our Certified System Administrator CSA exam questions and answers cover all the topics of the latest ServiceNow Certified System Administrator exam, See the topics listed below. We also provide ServiceNow CSA exam dumps with accurate exam content to help you prepare for the exam quickly and easily. Additionally, we offer a range of ServiceNow CSA resources to help you understand the topics covered in the exam, such as Certified System Administrator video tutorials, CSA study guides, and CSA practice exams. With these resources, you can develop a better understanding of the topics covered in the exam and be better prepared for success.

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ServiceNow CSA Exam Overview :

Exam Name ServiceNow Certified System Administrator
Exam Code CSA
Actual Exam Duration The ServiceNow CSA (Certified System Administrator) exam duration is 90 minutes.
What exam is all about ServiceNow CSA (Certified System Administrator) exam is a certification exam that tests the knowledge and skills of individuals in administering and configuring ServiceNow. The exam covers various topics such as ServiceNow architecture, user interface, data management, reporting, and integrations. The exam is designed to validate the expertise of individuals in managing and maintaining ServiceNow instances, and passing the exam is a prerequisite for many ServiceNow certifications. The exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.
Passing Score required The passing score required in the ServiceNow CSA (Certified System Administrator) exam is 70%. This means that you need to answer at least 70% of the questions correctly to pass the exam and earn the certification. The exam consists of 60 multiple-choice questions, and you have 90 minutes to complete it. The questions cover various topics related to ServiceNow administration, including user interface, data management, security, reporting, and integrations. It is recommended that you have at least six months of experience working with ServiceNow before taking the exam.
Competency Level required Based on the information available on the ServiceNow website, the CSA (Certified System Administrator) exam is designed for individuals who have a basic understanding of ServiceNow and its functionalities. The exam tests the candidate's knowledge and skills in areas such as user interface and navigation, data management, reporting, and integrations. Therefore, a competency level of beginner to intermediate is required to pass the ServiceNow CSA exam. It is recommended that candidates have at least six months of experience working with ServiceNow before attempting the exam.
Questions Format Based on the available information, the ServiceNow CSA exam consists of multiple-choice questions. The exam covers various topics related to ServiceNow, including ServiceNow architecture, configuration, and administration. The questions are designed to test the candidate's knowledge and understanding of ServiceNow concepts and their ability to apply them in real-world scenarios. The exam also includes scenario-based questions that require the candidate to analyze a given situation and provide the best solution using ServiceNow.
Delivery of Exam According to the official ServiceNow website, the exam delivery method may vary depending on the exam type and location. Some exams may be taken online, while others may require in-person testing at a proctored testing center. It is recommended to check the exam details and requirements on the ServiceNow website or contact their support team for more information.
Language offered The ServiceNow CSA exam is offered in English language only.
Cost of exam You can visit the official website of ServiceNow to get the latest pricing information for the CSA exam.
Target Audience The ServiceNow CSA (Certified System Administrator) certification is designed for individuals who are responsible for the administration and configuration of ServiceNow instances. The target audience for this certification includes: 1. ServiceNow administrators who are responsible for managing and configuring ServiceNow instances. 2. IT professionals who are interested in learning about ServiceNow administration and configuration. 3. ServiceNow developers who want to expand their knowledge of ServiceNow administration. 4. IT managers who want to understand the capabilities of ServiceNow and how it can be used to improve their organization's IT operations. 5. ServiceNow consultants who want to demonstrate their expertise in ServiceNow administration and configuration. 6. Anyone who wants to pursue a career in ServiceNow administration and configuration.
Average Salary in Market The average salary for a ServiceNow Certified System Administrator (CSA) is around $85,000 per year in the United States. However, the salary may vary depending on factors such as location, experience, and industry.
Testing Provider You can visit the official ServiceNow website to find authorized training partners who offer certification exams. Additionally, you can also check with online learning platforms such as Udemy, Coursera, and LinkedIn Learning, which may offer ServiceNow CSA exam preparation courses.
Recommended Experience I can provide you with the recommended experience for ServiceNow CSA exam. ServiceNow recommends the following experience for the CSA exam: 1. At least six months of experience working with ServiceNow as an administrator or developer. 2. Familiarity with ITIL processes and concepts. 3. Understanding of basic programming concepts such as variables, data types, and control structures. 4. Knowledge of web technologies such as HTML, CSS, and JavaScript. 5. Familiarity with relational databases and SQL. 6. Experience with ServiceNow modules such as Incident Management, Problem Management, and Change Management. 7. Understanding of ServiceNow architecture and components. It is important to note that these are only recommendations and not strict requirements. However, having the recommended experience will increase your chances of passing the exam.
Prerequisite

The prerequisites for the ServiceNow Certified System Administrator (CSA) exam are as follows:

  1. Completion of the ServiceNow Fundamentals course or equivalent experience
  2. Knowledge of ITIL concepts and processes
  3. Familiarity with basic system administration concepts such as networking, databases, and security
  4. Experience with ServiceNow administration, configuration, and customization
  5. Understanding of scripting languages such as JavaScript and HTML

It is recommended that candidates have at least six months of experience working with ServiceNow before taking the CSA exam.

Retirement (If Applicable) it is recommended to check the official ServiceNow website or contact their support team for the most up-to-date information on exam retirements.
Certification Track (RoadMap): I can provide you with information. The ServiceNow Certified System Administrator (CSA) certification track is a roadmap that outlines the steps and requirements for becoming a certified ServiceNow System Administrator. The CSA exam is designed to test an individual's knowledge and skills in administering and configuring ServiceNow instances. The certification track typically includes the following steps: 1. Attend ServiceNow Fundamentals training 2. Gain practical experience by working with ServiceNow instances 3. Prepare for the CSA exam by studying the exam blueprint and taking practice exams 4. Pass the CSA exam Once an individual has passed the CSA exam, they can continue to advance their ServiceNow skills and knowledge by pursuing additional certifications and training.
See Expected Questions ServiceNow CSA Expected Questions in Actual Exam
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