ISO/IEC 20000 Foundation Exam ISO-IEC-20000-Foundation Exam Questions with Experts Answers Updated Recently

A.  

By coordinate activities with other parties involved in the service lifecycle

B.  

By appointing a designated individual who is responsible for managing the relationship with the external supplier

C.  

By agreeing the scope of the services to be delivered by the external supplier

D.  

By signing a contract with the external supplier

A.  

Demand management determines future capacity needs. Capacity management monitors current capacity

B.  

Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs

C.  

Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services

D.  

Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand

A.  

ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused

B.  

ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

C.  

An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001

D.  

It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system

A.  

To restore services as quickly as possible

B.  

To match new incidents to known errors

C.  

To track problems into the known error database

D.  

To communicate with customers as to future service disruptions