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PECB Updated ISO-IEC-20000-Foundation Exam Questions and Answers by ava-grace

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PECB ISO-IEC-20000-Foundation Exam Overview :

Exam Name: ISO/IEC 20000 Foundation Exam
Exam Code: ISO-IEC-20000-Foundation Dumps
Vendor: PECB Certification: ISO 20000
Questions: 53 Q&A's Shared By: ava-grace
Question 8

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

Options:

A.

The external supplier

B.

The service provider's business relationship manager

C.

The service provider's contract manager

D.

The sub-contracted supplier

Discussion
Question 9

What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

Options:

A.

To ensure that supplier processes and procedures are defined

B.

To ensure that contracts with external suppliers are accessed for alignment against SLAs ofcustomers

C.

To ensure that subcontracted suppliers meet contractual requirements in all circumstances

D.

To ensure that a process exists for the procurement of suppliers

Discussion
Question 10

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

Options:

A.

By promoting continual improvement of the SMS

B.

By showing leadership and taking actions

C.

By taking disciplinary action against underperforming employees

D.

By outsourcing change management

Discussion
Question 11

ISO/IEC 20000-1 can be applicable to a service provider:

Options:

A.

Only if its customers have demonstrated conformity to ISO/IEC 20000 requirements

B.

Only if its suppliers haven't demonstrated conformity to ISO/IEC 20000 requirements

C.

Only if its suppliers have demonstrated conformity to ISO/IEC 20000 requirements

D.

Even if its customers or suppliers have demonstrated conformity to ISO/IEC 20000 requirements

Discussion
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