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PECB Updated ISO-IEC-20000-Foundation Exam Questions and Answers by reeva

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PECB ISO-IEC-20000-Foundation Exam Overview :

Exam Name: ISO/IEC 20000 Foundation Exam
Exam Code: ISO-IEC-20000-Foundation Dumps
Vendor: PECB Certification: ISO 20000
Questions: 53 Q&A's Shared By: reeva
Question 12

When an internal supplier is operating part of the service management processes, which process is required to manage this supplier?

Options:

A.

Service availability management

B.

Supplier management

C.

Service level management

D.

Resource management

Discussion
Question 13

What is the intent of the service availability management process?

Options:

A.

To ensure that agreed levels of service commitments to customers can be met in all circumstances

B.

To ensure agreed effective communication towards customers

C.

To ensure that agreed service availability commitments to providers can be met in all circumstances

D.

To ensure that agreed service availability commitments to customers can be met within agreed targets

Discussion
Question 14

Which would NOT be included in a service management plan?

Options:

A.

Service desk contact details and hours of service

B.

Technology used to support the service management system

C.

Resources required to operate the service management system

D.

List of services

Discussion
Question 15

A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

Options:

A.

Configuration management

B.

Service level management

C.

Service availability management

D.

Capacity management

Discussion
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