Sap edusum sap Certified Application Associate Changed C_c4h510

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Exam Name:	SAP Certified Application Associate - SAP Service Cloud 2011
Exam Code:	C_C4H510_04 Dumps
Vendor:	SAP	Certification:	SAP Certified Application Associate
Questions:	114 Q&A's	Shared By:	shiloh

Question 8

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

Options:

Configure a resource scheduler.

Create a new registered product.

Configure process steps and define work distribution.

Set validity from and to dates.

Copy an existing approval process and modify the details.

Discussion

Question 9

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

Countries, business processes, integrations

Countries, data workbench, form templates

Countries, workflow rules, integrations

Countries, business processes, business users

Discussion

Question 10

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

Set up deals

Maintenance plan

Scoping attribute set

Maintenance measurement and readings

Discussion

Question 11

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

Opening the main ticket allows you to see all of the connected sub-tickets.

You can change the status of multiple sub-tickets from the main ticket.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

Discussion

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