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SAP Updated C_C4H510_04 Exam Questions and Answers by shiloh

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SAP C_C4H510_04 Exam Overview :

Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Exam Code: C_C4H510_04 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 114 Q&A's Shared By: shiloh
Question 8

What are the steps required to set up an approval process? Note: There are 3 correct answers to this question.

Options:

A.

Configure a resource scheduler.

B.

Create a new registered product.

C.

Configure process steps and define work distribution.

D.

Set validity from and to dates.

E.

Copy an existing approval process and modify the details.

Discussion
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Question 9

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Options:

A.

Countries, business processes, integrations

B.

Countries, data workbench, form templates

C.

Countries, workflow rules, integrations

D.

Countries, business processes, business users

Discussion
Question 10

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Set up deals

B.

Maintenance plan

C.

Scoping attribute set

D.

Maintenance measurement and readings

Discussion
Question 11

Which of the following are benefits of case management in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

Creating a ticket on the main account automatically creates tickets on the sub-accounts.

B.

Opening the main ticket allows you to see all of the connected sub-tickets.

C.

You can change the status of multiple sub-tickets from the main ticket.

D.

Changing the customer in the main ticket updates the customers in the related sub-tickets.

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