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SAP Updated C_C4H510_04 Exam Questions and Answers by ashley

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SAP C_C4H510_04 Exam Overview :

Exam Name: SAP Certified Application Associate - SAP Service Cloud 2011
Exam Code: C_C4H510_04 Dumps
Vendor: SAP Certification: SAP Certified Application Associate
Questions: 114 Q&A's Shared By: ashley
Question 12

Which of the following are reporting features in SAP Service Cloud? Note: There are 2 correct answers to this question.

Options:

A.

You can use a console to write SQL statements.

B.

You can add custom fields in data sources and reports.

C.

You can access data base and check raw data in tables.

D.

You can save report views and make them available to users.

Discussion
Question 13

Which option do you have to mark a field as mandatory?

Options:

A.

Page layout configuration

B.

Disable personalization settings

C.

Maintenance of access restrictions in the business role

D.

Use Key user tool adaptation

Discussion
Question 14

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Options:

A.

Switch from channel type B2B to B2C.

B.

Switch from channel direction inbound to outbound.

C.

Switch from channel type B2C to B2B.

D.

Switch from channel direction outbound to inbound.

Discussion
Question 15

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

Options:

A.

Web service URL

B.

Data source ID

C.

Usage

D.

Name

E.

Description

Discussion
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