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SAP Certified Application Associate SAP Certified Application Associate - SAP Service Cloud 2011

SAP Certified Application Associate - SAP Service Cloud 2011

Last Update May 8, 2024
Total Questions : 114

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Questions 4

Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Options:

A.  

Full Access

B.  

Unrestricted

C.  

Restricted

D.  

No Access

E.  

Define Specific Restriction

Discussion 0
Questions 5

Which mandatory characteristics do you need to provide when you create a cloud data source? Note: There are 3 correct answers to this question.

Options:

A.  

Web service URL

B.  

Data source ID

C.  

Usage

D.  

Name

E.  

Description

Discussion 0
Questions 6

You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-mails)?

Options:

A.  

Switch from channel type B2B to B2C.

B.  

Switch from channel direction inbound to outbound.

C.  

Switch from channel type B2C to B2B.

D.  

Switch from channel direction outbound to inbound.

Discussion 0
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Questions 7

Which option do you have to mark a field as mandatory?

Options:

A.  

Page layout configuration

B.  

Disable personalization settings

C.  

Maintenance of access restrictions in the business role

D.  

Use Key user tool adaptation

Discussion 0

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