Salesforce pass4success newly Released Service-con-201 Exam Pdf by Sufyan q174 vce pdf

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Exam Name:	Salesforce Certified Agentforce Service Consultant
Exam Code:	Service-Con-201 Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	sufyan

Question 20

Universal Containers case managers receive a high volume of new cases daily and would like to improve efficiency across multiple teams with

multiple disparate product specializations. Currently, all cases are automatically distributed evenly across all case managers, regardless of the case

manager ' s knowledge of the products related to the case.

What should a consultant recommend to modify the Case Assignment rules?

Options:

Implement Einstein Article Recommendations.

Implement Skills-Based Routing.

Implement Queue-Based Routing

Discussion

Question 21

Cloud Kicks wants to create a secure, branded mobile app that its Experience Cloud customers can use to create and track cases, see upcoming product announcements, and interact with other customers who have common interests.

Which mobile development option should the consultant recommend?

Options:

Create two custom mobile apps, one for Apple and the other for Android.

Explain that community users can access the site through a web browser.

Use Salesforce Mobile Publisher to create a common app for both Apple and Android.

Discussion

Question 22

Cloud Kicks has several teams that work on customer cases. Support managers would like to track how long each case is owned by each team before it gets resolved.

Which report should the Service Cloud Consultant use for this requirement?

Options:

Cases with Historical Trending report

Case Lifecycle report

Case with Milestone report

Discussion

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Question 23

Universal Containers (UC) is launching several new features to improve productivity for contact center users.

Which communication channel should UC use to announce new features to contact center users without interrupting their workflows?

Options:

Internal Release Webinar

In-App Guidance