Salesforce braindumps certified Service Cloud Consultant Service-con-201 Exam Dumps by Riyan q290 vce pdf

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Exam Name:	Salesforce Certified Agentforce Service Consultant
Exam Code:	Service-Con-201 Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	riyan

Question 80

A Service Cloud Consultant is tasked with creating a dashboard in Salesforce for Cloud Kicks executives. The dashboard needs to provide insights that will assist in decision-making.

Options:

Omni-Channel Analytics detailing specific paths and routing types

Service & Support Dashboards from AppExchange

CTI analytics reports with wait times and handle times

Discussion

Question 81

Which solution should a consultant design so the average number of days that Cases stay open can be easily reported?

Options:

Use the standard Case Age field on the report.

Create a formula field on the report to show Case Days Open.

Create a formula field to calculate the days and use the field in the report.

Discussion

Question 82

A growing retail company wants to modernize its legacy on-premises contact center, which is costly, hard to scale, and lacks support for new digital channels. The company wants to reduce overhead, scale easily during seasonal spikes, and give service reps real-time customer insights.

What should a Service Cloud Consultant recommend?

Options:

Build a custom Experience Cloud solution and integrate with external telephony providers using APIs.

Deploy Salesforce Contact Center with Amazon Connect to unify voice, chat, and case management in the cloud with real-time insights.

Extend legacy systems using Omni-Channel, Live Agent, and a third-party CTI to add new digital channels over time.

Discussion

Question 83

Cloud Kicks (CK) supports customers through chat. Service agents have reported multiple instances where customers have used abusive

language. CK wants a way to prevent abusive customers from starting future chat sessions.

What is the recommended feature to meet the requirement?

Options:

Create sensitive data rules.

Enable Assistance Flag Configuration setting.

Create an IP blocking rule.

Discussion

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