Salesforce dumpskey certified Service Cloud Consultant Service-con-201 Full Course Free by Dominik q174 vce pdf

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Exam Name:	Salesforce Certified Agentforce Service Consultant
Exam Code:	Service-Con-201 Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	dominik

Question 72

Universal Containers (UC) frequently receives complex customer issues that require retrieving information from internal knowledge articles not tagged with individual fields. UC needs a service that can process this data and provide accurate, grounded responses.

What should the Service Cloud Consultant recommend?

Options:

Agentforce for Service and Agentforce Data Library.

Einstein Bots and Article Answers feature.

Apex layer that fetches data in real-time from multiple data sources.

Discussion

Question 73

The Universal Containers (UC) customer support organization has implemented Knowledge-Centered Support (KCS) in its call center. However, the call center management thinks that agents should contribute new Knowledge articles more often.

What should UC do to address this situation?

Options:

Measure and reward agents based on the number of new articles submitted for approval.

Measure and reward agents based on the number of new articles approved for publication.

Require agents to check a box on the case when submitting a new suggested article.

Discussion

Question 74

Universal Containers is using Service Cloud for customer entry and case management, but order fulfillment, inventory, invoicing, and financial

data are stored in other systems.

Which solution should a consultant recommend for integration?

Options:

Utilize Apex with integrated External Objects.

Utilize an AppExchange integration package.

Utilize MuleSoft to integrate the systems.

Discussion

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Question 75

Universal Containers wants to develop a new Case Management solution. The end-to-end solution will include integrations with third-party systems.

Following best practices, which development and deployment path should a consultant recommend?

Options:

Develop in one sandbox, complete quality assurance in a different sandbox, and then perform user acceptance and integration testing in production.

Develop and test Salesforce functionality in one sandbox, and then rebuild the functionality in production.

Set up separate sandboxes for development, quality assurance, and user acceptance testing, and then move the features to production.