Salesforce itexams certified Service Cloud Consultant Service-con-201 Dumps Pdf by Sierra q290 vce pdf

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Exam Name:	Salesforce Certified Agentforce Service Consultant
Exam Code:	Service-Con-201 Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	sierra

Question 56

A consultant has been hired to integrate a client ' s phone system with the Service Console.

What is the consultant required to do during this integration?

Options:

Enable the Lightning Console.

Configure the CTI Adapter.

Add the utility bar to the app.

Discussion

Question 57

What should the consultant consider when implementing Salesforce Chat functionality in a new Service Cloud instance?

Options:

It should be deployed with Experience Builder.

It is incompatible with Einstein Bots.

It should be routed via Omni-Channel,

Discussion

Question 58

Universal Containers provides customer support for both new products and routine maintenance of existing products. The cases for both types have many stages and fields in common; however, themaintenance cases have additional stages and fields that need to be captured. Which feature should a consultant recommend to accomplish this objective?

Options:

Approval Processes

Support Types

Support Processes

Discussion

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Question 59

Cloud Kicks is planning to provide different levels of support to customers in order to ensure its agents are working within the

confines of the service-level agreements (SLAs).

Which feature should the consultant consider?

Options:

Entitlements

Case Management

Service Contracts