Salesforce exams lab exactprep Service-con-201 Questions by Fearne q29 vce pdf

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Exam Name:	Salesforce Certified Agentforce Service Consultant
Exam Code:	Service-Con-201 Dumps
Vendor:	Salesforce	Certification:	Certified Service Cloud Consultant
Questions:	290 Q&A's	Shared By:	fearne

Question 44

The customer support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help service reps locate the relevant information more quickly.

Which feature should the consultant recommend?

Options:

Einstein Bots

Einstein Reply Recommendations

Einstein Article Recommendations

Discussion

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Question 45

What is a consideration when adding a report chart to a Page Layout or a Lightning Record Page?

Options:

The report must be used on a Dashboard.

The report must have a standard Report Type.

The report must contain a chart.

Discussion

Question 46

Ursa Major Solar provides support with service-level agreements (SLAs) for high-priority

cases. Lower Priority cases have different response times. The service center uses Omni-Channel to

manage work items. However, many recently created, high-priority cases exceed the service

deadline.

Which setting should a consultant configure to meet the requirements?

Options:

Skills-Based Routing

Capacity Model

Secondary Routing Priority

Discussion

Question 47

Universal Containers’ leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.

What should the consultant recommend to distribute cases?

Options:

Create queues with support agents and use assignment rules.

Predefine case teams and use assignment rules.

Configure Web-to-Case and use assignment rules,