Salesforce Updated Slack-Con-201 Exam Questions and Answers by raven

The best answer is Quarterly . Policies and settings should be reviewed on a predictable cadence because Slack governance is not a one-time configuration task. As user behavior, app usage, external collaboration, compliance requirements, and business structure change, the client must validate whether the current settings still support the intended operating model. Quarterly is frequent enough to identify drift before it becomes operational risk, but not so frequent that the review becomes administratively noisy. Monthly reviews are usually excessive unless the organization is in an active launch or remediation phase. Ad hoc reviews are reactive and create inconsistent governance. Annual reviews are too slow for a collaboration platform where workspace, channel, app, and Slack Connect usage can change rapidly. The Salesforce Slack Consultant domain structure treats Policies and Settings as a major exam area, reinforcing that governance controls must be designed, monitored, and adjusted throughout the lifecycle of the Slack program.

Reference topic: Policies and Settings — governance cadence, settings validation, risk control, and operating model alignment.

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The correct answer is B. Unless the Enterprise Grid’s Slack Connect settings have been restricted, users are not limited to only an “External” workspace for external collaboration. Slack Connect is an Enterprise Grid capability that can be governed centrally, and by default the collaboration capability can apply across the workspaces in the grid. The client may later decide to restrict external collaboration to selected workspaces, such as an External workspace, but that would be a deliberate policy decision, not the default assumption. Option A is tempting because the workspace is named “External,” but workspace naming alone does not automatically restrict Slack Connect requests to that workspace. Option C and Option D are arbitrary and have no relationship to Slack Connect policy behavior. The consultant should clarify that workspace architecture and policy settings work together: the grid can include an External workspace for strategic organization, but administrators still need to configure policies if they want external collaboration limited to that workspace only.

The correct answer is C . The scenario has two major change-management variables: different communication habits and leadership visibility from both companies. Because one organization primarily uses email and the acquired company primarily uses Slack, the communication plan must customize the delivery method . A single channel of communication would miss part of the audience or fail to meet users where they already work. At the same time, both leadership teams need visibility and input, so the sender(s) of communication must also be customized. Communications may need to come from executives or leaders from both organizations to build credibility and reduce resistance during the transition. Option A is incomplete because sender alignment alone does not solve the email-versus-Slack delivery difference. Option B is incomplete because delivery method alone does not address stakeholder trust and leadership representation. Option D is weak because custom emojis are not a core communication-plan component for acquisition change management. The correct plan adjusts both sender and delivery method.

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The correct answer is D . The request involves a restricted Enterprise Grid capability: creating multi-workspace channels. Since only Org Admins and Org Owners can perform the action, the support model must route requests to the correct privileged audience. A central private org-wide admin channel is the most efficient structure because it gives the right admins visibility, lets them coordinate ownership, preserves request history, and avoids exposing admin operations in a public channel. Option A is inefficient and confuses the request type by referring to a Slack Connect channel instead of a multi-workspace channel. Option B creates visibility but is too open; admin request coordination should not necessarily occur in a public channel. Option C is poor governance because DMs create hidden backlogs and make it hard for other admins to track status or reassign work. A workflow-backed intake process feeding a private admin coordination channel is scalable, auditable, and aligned with permission-restricted operations.

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