Salesforce Updated Slack-Con-201 Exam Questions and Answers by addison

The correct answer is an automated welcome bot message that prompts the new employee to complete an introduction workflow, which is then automatically shared with the team. The client wants a warm onboarding experience where employees share fun and useful information with coworkers, and the key word is automated . Option A satisfies both requirements: it initiates the experience through Slack automatically and uses a workflow to collect and distribute the introduction consistently. Option B relies on managers to prompt the employee, which introduces inconsistency and is not fully automated. Option C depends on a manual manager message and asks the employee to post in a company-wide welcome channel, which may be too broad and less targeted than sharing with the employee’s team. Option D provides a private welcome but fails to include the employee-sharing component the client requested. Workflow-based onboarding is stronger because it standardizes the experience, reduces manager workload, and makes the new hire’s introduction visible in the right collaboration context.

Reference topic: Learning and Enablement — onboarding workflows, automated welcome experiences, Workflow Builder use cases, new-hire enablement, and launch adoption.

The best course of action is a structured support path: self-service first, escalation second. A mature Slack support process should give users clear internal resources for common access issues, such as SSO instructions, password guidance, supported device requirements, or known troubleshooting steps. If the user cannot resolve the issue through documented resources, the next step is a service ticket so the IT or Slack admin team can handle the problem through a trackable support workflow. Option A is too narrow and assumes the issue is local connectivity or password-related. Option B skips self-service and increases ticket volume unnecessarily. Option C relies on a channel and a phone call, which may be useful in some urgent cases but is not the best general process for access issues because access problems often require identity-provider or admin intervention. Slack’s help ecosystem emphasizes searchable help resources and structured admin support, and the consultant’s role is to design support processes that scale beyond launch.

Reference topic: Learning and Enablement — user support model, self-service resources, escalation paths, and adoption operations.

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The correct answer is C . Duplicate user creation during a grid migration is commonly tied to identity mismatch. Slack must be able to match migrating users to the correct enterprise identity, and the most important identifier in this context is the user’s email address. Ensuring that users’ Slack email addresses match their SSO identity reduces the chance that Slack treats the same person as separate accounts during migration. Option A is incorrect because promoting guests to full members does not solve identity matching and may increase access risk. Option B is wrong because requiring login with an existing email and password does not address SSO alignment and is not the best migration control. Option D is also incorrect because usernames are not the primary identity-matching control for Enterprise Grid migration. The consultant should focus on pre-migration identity hygiene: validate email addresses, align with SSO, resolve duplicate or stale accounts, and coordinate with identity administrators before migration execution.

Reference topic: Delivery and Migration — Enterprise Grid migration preparation, duplicate-user prevention, SSO alignment, identity hygiene, and user account matching.

The correct answer is B . A security-focused discovery question should expose whether the client has different risk profiles across departments, roles, data types, or user populations. Asking whether some groups need more restrictive permissions or access than typical employees directly uncovers security and governance requirements that affect workspace access levels, private channel strategy, guest access, Slack Connect rules, app approvals, retention, DLP, eDiscovery, and administrative role design. Option A is useful for collaboration mapping, but it does not directly identify security concerns. Option C belongs to support-process discovery, not security discovery. Option D is relevant to external collaboration and Slack Connect governance, but it is narrower than the broader security requirement in the question. Security discovery must identify populations that require stronger controls, such as legal, finance, HR, executives, regulated teams, contractors, or teams handling confidential data. This answer gives the consultant the clearest path to designing appropriate policies, permissions, and access boundaries.

Reference topic: Discovery — security requirements gathering, restricted access groups, permission design, and governance-driven discovery.

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