Salesforce Updated Salesforce-Slack-Administrator Exam Questions and Answers by giorgio

Slack best practices for culture change recommend:

"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively."

Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration. Default channels (E) help onboarding, but not necessarily behavior change after adoption.

(Reference: Slack Administration Study Guide - Change Management Best Practices)

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In Enterprise Grid, Slack recommends that:

"Workspaces should be structured to group people based on how information is shared, and each employee should ideally have one primary workspace where they spend about 80% of their time."

This minimizes disruption, maintains the current collaboration patterns, and keeps cross-functional communication effective.

(Reference: Slack Administration Study Guide - Enterprise Grid Design Strategies)

Slack EKM guidelines specify:

"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible."

Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.

(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)

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Slack recommends using an org-wide channel for announcements:

"An org-wide channel ensures that important updates reach every member across all workspaces. Bookmarking learning materials in the channel also provides members with easy access to ongoing resources and updates."

Options B and C place too much burden on members to seek out information. D is reactive (waiting for questions) rather than proactive enablement.

(Reference: Slack Administration Study Guide - Managing Change and Member Enablement)

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