PeopleCert Updated MSP-Practitioner Exam Questions and Answers by crystal

All the options listed are correct. Benefits Management in MSP ensures the programme is aligned with strategic goals, understands both positive and negative impacts, and integrates closely with the transformational flow to realize benefits effectively. The MSP Practitioner confirms: "All of the options are correct," underscoring the comprehensive nature of benefits management across the programme lifecycle.

Comprehensive and Detailed 200 to 250 words of Explanation From Exact Extract of project-programme-and-portfolio-management of 5th Edition MSP:

MSP 5th Edition advocates for the use of different delivery life cycles depending on the nature of the work. While some projects are best suited to a "linear" (waterfall) approach, others benefit from incremental or continual improvement (agile) approaches. Continual improvement is particularly effective when the outcome can be delivered in stages, allowing for feedback and refinement at each step.

Option D is the correct answer because the physical rollout of smart meters is a repetitive process that provides numerous opportunities for learning. By "installing new water meters gradually," the programme can apply lessons learned from the first set of installations to the next, improving efficiency, customer communication, and technical reliability as the rollout progresses. This is the essence of the Plan-Do-Check-Act (PDCA) cycle within the transformational flow.

Option A (legal/contractual) usually requires a discrete, linear completion.

Option B (IT systems) often requires complex integration that might be incremental but is less about "continual improvement" of a repetitive rollout.

Option C is a R&D/product development activity.

Option D represents the best fit for an iterative, learning-based approach where the pace and quality of delivery are refined based on real-world operational feedback.

The Benefits Map is categorized as a Boundary document. Boundary documents define the programme’s scope, constraints, and interfaces with its environment, helping to establish what the programme will deliver and what lies outside its remit.

The MSP Practitioner explains: “Benefits Map is a Boundary document while others such as programme preparation plan, risk register, and stakeholder profiles are management documents.” The Benefits Map visually depicts how outputs connect to outcomes and benefits, defining the boundary between delivery and benefits realization.

Boundary documents provide critical clarity for managing expectations, preventing scope creep, and ensuring alignment with strategic objectives, forming a foundation for programme governance and control.

The progression of stakeholder engagement levels, as a stakeholder’s influence increases, follows the sequence: “Keep informed, maintain interest, active consultation.” This reflects a growing degree of interaction and involvement.

Initially, stakeholders should be kept informed to maintain awareness. As their influence or importance increases, programmes must maintain their interest by involving them more proactively. Finally, for highly influential stakeholders, active consultation is required to ensure their views are heard, concerns addressed, and their support secured.

The MSP Practitioner explains: “This option signifies increasing interaction with stakeholder,” emphasizing that engagement strategies must be tailored according to stakeholder influence and interest to maximize positive impact and minimize resistance.

This graduated approach ensures resource-effective stakeholder management, helping to build trust and alignment throughout the programme lifecycle.