CompTIA Updated 220-1202 Exam Questions and Answers by rayna

The correct answers are E. Set the view extensions to "on" and F. Check the box to view hidden files, because folders located in the root directory are often hidden or protected system folders by default in Windows operating systems. Windows hides certain files and folders to prevent accidental modification or deletion, especially those critical to system functionality.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, File Explorer includes view options that control whether hidden files, protected operating system files, and file extensions are visible. If these options are disabled, users will not see many system-level folders, even when browsing the root of the drive (such as C:\).

The Travis Everett & Andrew Hutz – CompTIA A+ All-in-One Exam Guide explains that enabling “Show hidden files, folders, and drives” allows technicians to view directories that are normally concealed, such as configuration or application folders. Additionally, turning on file name extensions helps identify system folders and files more accurately, especially when troubleshooting or guiding users remotely.

The Mike Meyers / Mark Soper Lab Manual reinforces that simply opening File Explorer or adjusting display resolution does not affect file visibility. The correct fix is to modify File Explorer view settings, specifically enabling hidden items and file extensions.

Therefore, enabling hidden files and file extensions is required, making E and F the correct answers.

The correct answer is A. Perform a factory reset, because the symptoms strongly indicate a serious mobile malware infection, potentially including spyware or a trojan installed from an unofficial app store. Random pop-ups, excessive data usage, blocked access to banking apps, and inability to update the OS are classic indicators that malicious software has gained deep system-level access.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, mobile malware installed from unofficial sources can embed itself deeply into the operating system, sometimes gaining device administrator privileges. In such cases, standard remediation steps such as clearing cache or uninstalling apps may be ineffective.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that when a mobile device shows signs of persistent compromise—especially when core OS functions and security-sensitive applications are affected—the recommended first step is to perform a factory reset. This completely wipes user-installed applications and restores the device to a known-good state.

The Mike Meyers / Mark Soper Lab Manual reinforces that changing passwords is important after the device is secured, not before. Contacting support or clearing cache does not remove deeply embedded malware.

Therefore, to immediately address the security threat and regain control of the device, a factory reset is the most appropriate first action, making A the correct answer.

Comprehensive and Detailed Explanation From Exact Extract:

Remote wipeis a mobile device management (MDM) feature that allows administrators to erase data remotely if a device is lost or stolen, preventing unauthorized access to corporate or personal information.

FromQuentin Docter – CompTIA A+ Complete Study Guide:

“Remote wipe features enable a device to be cleared of all sensitive data if it is lost or stolen. This is one of the most effective ways to prevent unauthorized access to corporate resources.”

The correct answer is C. RDP (Remote Desktop Protocol), because RDP is the default remote access technology for Windows servers. It allows technicians to remotely connect to the graphical desktop environment of a Windows server to verify services, logs, and system status.

According to the Quentin Docter – CompTIA A+ Complete Study Guide, RDP is built into Windows operating systems and is commonly used by administrators to manage Windows servers and workstations. It provides full access to the desktop, making it ideal for checking whether services such as IIS (Internet Information Services) are running properly.

The Travis Everett & Andrew Hutz – All-in-One Exam Guide explains that while SSH is commonly used for Linux and network devices, Windows servers typically rely on RDP for administrative access. VNC is a third-party remote desktop solution and is not enabled by default on Windows systems.

The Mike Meyers / Mark Soper Lab Manual reinforces that SPICE is primarily used in virtualized environments and is not a standard Windows remote access tool.

Because the technician needs to verify a Windows web server’s operational status using a built-in method, RDP is the most appropriate and likely technology, making C the correct answer.