CompTIA Updated 220-1202 Exam Questions and Answers by zaynah

Comprehensive and Detailed Explanation From Exact Extract:

These symptoms strongly suggest malware activity—likely from the newly installed app. The first action should be torun a malware scanto detect and isolate malicious software.

FromQuentin Docter – CompTIA A+ Study Guide:

“Signs of malware infection include rapid battery drain and overheating. The first step should be a malware scan using trusted mobile antivirus apps.”

Comprehensive and Detailed Explanation From Exact Extract:

When a technician exhausts all troubleshooting steps within their knowledge and the issue remains unresolved, the best practice is to escalate the issue to a higher-level technician or team. Additionally, the technician should clearly communicate the next steps to the customer to maintain transparency and reduce frustration. This ensures continuity of support and upholds customer satisfaction.

B. Dismissing the customer is unprofessional and violates proper customer service protocols.

C. Interrupting the customer and providing excuses escalates the tension and is inappropriate.

D. Continuing to ask questions without new troubleshooting steps wastes time and increases frustration.

When a system begins randomly crashing after a hardware change (installing a GPU) and the correct vendor driver update does not resolve it, the best next troubleshooting step is to collect evidence about what is failing. Windows records crash details, driver faults, and unexpected shutdowns in Event Viewer (System/Application logs) and related reliability tools. Quentin Docter specifically states that Event Viewer should be the first place you look when the solution is not evident because applications and the OS often create log entries that help verify operation and diagnose problems. These logs can reveal whether the crash is tied to a display driver fault, power/kernel events, or another subsystem. Docter also notes you can often find more information about application crashes by reviewing the Application log, and for instability/shutdown patterns you “start combing through the logs” in Event Viewer to determine whether the system lost power or crashed. Mike Meyers adds that Event Viewer is the tool used to read and understand Windows logs (Application/System/Setup/Security) for diagnosing what’s happening on a system.

Comprehensive and Detailed Explanation From Exact Extract:

In the context of artificial intelligence, "hallucinations" refer to instances where an AI system generates information that is plausible-sounding but factually incorrect or entirely fabricated. This is a known limitation of large language models, including generative AI tools.

A. Data privacy refers to the protection of personal or sensitive data, not content accuracy.

C. Appropriate use relates to ethical and policy-based concerns, not factual correctness.

D. Plagiarism involves presenting someone else's work as your own — this situation is about accuracy, not ownership.