CompTIA Updated 220-1202 Exam Questions and Answers by kabir

Comprehensive and Detailed Explanation From Exact Extract:

Event Viewer is the best tool to analyze the root cause of service failures in Windows. It provides detailed logs from system processes, including errors, warnings, and crash reports related to services and applications. When a service starts and stops unexpectedly, Event Viewer will often record the cause, such as dependency failures or access violations.

B. Task Manager shows active processes but doesn't retain logs or causes of failure.

C. Internet Options is used for configuring browser settings, not troubleshooting services.

D. Process Explorer is powerful but more suited for live monitoring and detailed process trees, not post-failure log analysis.

First Chat Response:When the user mentions setting up a new router, the best initial response to maintain a helpful and professional tone is:

>Select reply:"I am happy to assist you today."

Second Chat Response:When the user states that they need to set up basic security settings:

>Select reply:"Is this the first router in your office?"

Third Chat Response:After learning it's a replacement router and the user is logged into the router's web page:

>Select reply:"The first thing you need to do is change the default password."

Fourth Chat Response:For the response about password settings:

>Select reply:"Create a new password with an uppercase, a lowercase, and a special character."

Fifth Chat Response:When the router prompts to reboot:

>Select reply:"Yes, reboot please."

Study Guide Reference: The CompTIA A+ Core 2 guide highlights the importance of changing default credentials and using strong password policies, particularly in SOHO environments where routers are often targeted.

Comprehensive and Detailed Explanation From Exact Extract:

Background applications can significantly drain a smartphone’s battery, even when the device is idle. A technician should first review which apps are running in the background and consuming power through the battery usage section of the OS. Disabling or restricting power-hungry apps often resolves poor battery life.

A. Storage usage doesn’t significantly affect battery life.

B. End of software support is unrelated to battery performance unless it's causing inefficient processes, which would still be secondary.

C. Charger wattage affects charging speed, not battery life after charging.