CSI Updated IFC Exam Questions and Answers by pablo

A Trusted Contact Person (TCP) is someone that an investor authorizes their brokerage firm to contact in limited circumstances, such as if the broker has trouble reaching the investor or has a reasonable belief that the investor’s account may be exposed to possible financial exploitation. A TCP does not have the authority to make changes to the investor’s account or direct trading, unlike a Power of Attorney (POA). A TCP also does not have the power to place a temporary hold on the investor’s account, which is a decision made by the brokerage firm. Therefore, C is the correct answer. References: What is a Trusted Contact Person and why you should name one, Do You Need A ‘Trusted Contact’ To Help Protect You?, Investor Bulletin: Please Consider Adding a Trusted Contact Person to Your Account

Mutual funds use forward pricing , meaning a purchase order is executed using the next NAVPS calculated after the order is received and can be processed. IFC 8-0 explains that orders received during a business day before the valuation cutoff use that day ' s closing NAV, while orders received after the cutoff use the next business day ' s NAV. Olivia gives the instruction on Sunday, when markets are closed. Monday is Canada Day and therefore is not a normal trading business day. The first applicable valuation day is consequently Tuesday. Her purchase is therefore priced using Tuesday ' s NAVPS . Friday ' s NAVPS predates the order, while Saturday and Sunday are non-business days on which the mutual fund would not establish the applicable transaction NAVPS for this order.

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The correct answer is A. Duty of care . The Investment Funds in Canada curriculum explains that the duty of care obligates dealing representatives to act competently, fairly, and in the client’s best interest. This duty applies even when a client initiates an unsolicited order .

While unsolicited orders are initiated by the client rather than recommended by the representative, the CIFC text emphasizes that the representative must still assess suitability , ensure the client understands the risks, and confirm that the transaction does not conflict with the client’s investment objectives, time horizon, or risk tolerance. Simply executing an order without consideration would breach the duty of care.

Confidentiality relates to protection of personal information, compliance refers broadly to adherence to laws and firm policies, and integrity concerns honesty and ethical behaviour. None of these specifically govern how unsolicited orders are handled.

Because the duty of care governs how representatives must respond to all client instructions—including unsolicited trades— Option A is the correct and fully CIFC-verified answer.