Detailed Explanation:
The correct answer is C. Given the necessary authority to achieve results.
A successful process improvement program depends not only on assigning people to a team, but also on enabling them to act effectively. Team members must have enough authority to:
make decisions,
implement changes,
coordinate across functions,
obtain needed resources,
and remove barriers that affect process performance.
Without the authority to act, improvement teams often become discussion groups instead of result-producing teams. In Quality Management Excellence, empowerment is a core success factor for process ownership, accountability, and sustainable improvement.
Why the other options are incorrect:
A. Asked to contribute equally to the team ' s goals
Equal contribution is not always realistic or appropriate. Different team members may bring different expertise, responsibilities, and levels of involvement. What matters more is that each member contributes effectively according to role, competence, and responsibility.
B. Advised that they will be accountable for any adverse outcomes
This creates a fear-based environment rather than one that supports improvement. Quality excellence frameworks emphasize learning, systemic problem-solving, and process accountability rather than blaming individuals for adverse outcomes.
D. From the same department or functional area
Process improvement is usually more effective when the team is cross-functional, because most important processes cut across departments. Restricting membership to one department can reduce perspective, weaken root-cause analysis, and limit implementation success.
From a Quality Management Excellence perspective, the best answer supports these core principles:
improvement should be enabled by leadership support and delegated authority,
people involved in improvement must have role clarity and decision-making capacity,
improvement work is strongest when supported by collaboration across functions,
sustainable excellence requires empowerment, not merely participation.
This also reflects broader organizational excellence concepts such as:
employee involvement,
leadership commitment,
cross-functional process management,
and accountability through system design rather than fear or blame.
