ASQ Updated CMQ-OE Exam Questions and Answers by neriah

A Certified supplier is one that has undergone a rigorous evaluation process and has demonstrated consistent quality performance. As a result, the organization can rely on the supplier’s quality processes and products, leading to reduced routine inspection efforts. Certification ensures that the supplier meets specific quality standards and has a track record of delivering reliable products or services. By working with certified suppliers, organizations can streamline their inspection processes and focus resources on other critical areas12.

 In a customer-driven company, the sales function plays a crucial role in understanding customer needs and ensuring customer satisfaction, which is fundamental to long-term customer retention. Sales teams often serve as the direct point of contact with customers, gathering feedback, addressing concerns, and building relationships. By focusing on these areas, sales can contribute significantly to retaining customers, which is more cost-effective than acquiring new ones and is essential for sustainable business growth.

References: The answer is based on general quality management principles that prioritize customer satisfaction and retention as key factors for organizational success. These principles are commonly found in quality management literature and are likely to be consistent with the ASQ Certified Manager Of Quality/Organizational Excellence study guide and handbook.

 A company’s mission statement is defined as the purpose for the company’s existence. It succinctly captures the fundamental reason why the organization exists and outlines its core objectives. A well-crafted mission statement provides clarity and direction, guiding the company’s actions, decisions, and strategic initiatives. It serves as a beacon that aligns employees, stakeholders, and customers with the organization’s overarching purpose. While other options (ultimate ambitions, achieving the vision, and company beliefs) are relevant aspects, the mission statement specifically focuses on the fundamental reason behind the company’s establishment and ongoing operations1. References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L. Furterer and Douglas C. Wood. Published 2021. ISBN: 9781951058067. Item Number: H1569. Link

Stratified sampling is a statistical sampling technique where the population is divided into subgroups or strata based on certain characteristics. Within each stratum, samples are randomly selected. This method is useful when there are variations within the population that can be grouped into distinct categories.

In the given options:

• A. The inspector is examining product from a single lot: In this case, simple random sampling would be more appropriate, as there is no need to stratify the lot.
• B. The lot contains product from different machines, production shifts, or operators: This scenario involves different subgroups (machines, shifts, operators), making stratified sampling suitable.
• C. The samples are drawn from a continuous flow of product: Continuous flow sampling typically uses other methods (such as systematic or random sampling) rather than stratification.
• D. The plan requires samples to be drawn from random containers: Random sampling without stratification would be more appropriate for this situation.

Therefore, option B is the correct choice for using stratified sampling1 .