ASQ Updated CMQ-OE Exam Questions and Answers by patricia

The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition, provides insights into the key principles, concepts, and terminology related to quality management. It emphasizes the benefits of applying continuous improvement tools and best practices for effective quality management. Facilitators play a crucial role in driving organizational improvement, and their understanding of continuous improvement tools is essential for successful facilitation2.

References:

• The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition
• Manager of Quality/Organizational Excellence Certification CMQ/OE - ASQ
• The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition (eBook)

A Pareto chart is an effective tool for prioritizing and identifying the most significant factors contributing to a problem or situation. In this case, the team’s goal is to reduce the number of chemical suppliers. By creating a Pareto chart, the team can visually represent the frequency or impact of each supplier. The chart will help them identify the critical few suppliers (the 20% that contribute to 80% of the issues) and focus their efforts on those suppliers. This approach aligns with the Pareto principle, which states that a small number of factors often account for a large percentage of the total effect. Once the team has identified the key suppliers, they can develop targeted strategies to address the issue and achieve their goal1.

References:

• ASQ Certified Manager of Quality/Organizational Excellence
• CMQ/OE Body of Knowledge

Management by fact is a fundamental principle in the Baldrige Criteria for Performance Excellence. It emphasizes the importance of basing decisions and actions on objective data and analysis. Organizations should collect, analyze, and use relevant data to inform their processes, strategies, and improvement efforts. By relying on facts rather than assumptions or opinions, organizations can make informed decisions that lead to better outcomes. In practice, management by fact involves various activities, such as data collection, statistical analysis, benchmarking, and performance measurement. It ensures that organizations continuously improve and achieve sustainable results2.

References: 1Baldrige Criteria Commentary | NIST 2Core Values and Concepts | NIST

The objective that exemplifies a tactical quality goal is option D: Reduce rework in finishing by 10%. Tactical goals are specific, measurable, and focused on improving specific processes or areas within an organization. In this case, reducing rework in finishing is a targeted quality improvement that aligns with tactical objectives. The other options (A, B, and C) are more general or strategic in nature. Remember, tactical goals are often related to operational efficiency and process optimization. ????