ASQ Updated CMQ-OE Exam Questions and Answers by ilyas

Dr. Joseph Juran, a renowned quality management expert, introduced the concept of the “vital few” and the “trivial many” in the context of quality improvement. Let’s explore this further:

• The Pareto Principle (80/20 Rule):
• The “Vital Few” and “Trivial Many”:
• Identifying the “Vital Few” Customers:

In summary, Juran’s classification system emphasizes that the “vital few” customers require special attention due to their significant impact on business success1. Organizations should prioritize these customers to enhance overall quality and performance.

References:

• 1: Quesba: According to Juran’s classification system, customers who…
• 2: LifeQI System: Joseph Juran - Founder of many of the key quality management programs

Team-building activities are most effective when implemented after the team members have been selected. This allows the team to start forming relationships and understanding each other’s strengths and weaknesses from the outset. It sets the stage for effective communication, trust-building, and collaboration which are crucial for the team’s success. Implementing team-building activities at this early stage can also help in identifying and addressing any potential conflicts before they escalate1.

References: 1: ASQ - Manager of Quality/Organizational Excellence Certification CMQ/OE.

A systematic error (also known as bias) is a consistent deviation from the true value in a measurement process. Unlike random errors, which vary unpredictably, systematic errors consistently affect measurements in the same direction. These errors can result from flaws in equipment, calibration, or the measurement process itself. Identifying and minimizing systematic errors are crucial for accurate and reliable measurements. Terms like validity and reliability relate to different aspects of measurement quality, but they do not specifically refer to systematic errors1.

References: 1: ASQ Certified Manager of Quality/Organizational Excellence

 The Project level of the Work Breakdown Structure (WBS) typically includes an explanation of the purpose of the project. The WBS is a hierarchical and deliverable-oriented deconstruction of a project, and at the highest level, it outlines the final deliverable and the project’s main objectives, including its purpose. This level sets the stage for all subsequent planning and provides the context in which the project will be executed123.

References: The explanation is based on standard project management practices and the general structure of a WBS as described in project management literature and resources. For specific ASQ documentation, one should refer to the ASQ Certified Manager Of Quality/Organizational Excellence study guide and handbook.