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B2B Service Oracle B2B Service 2022 Implementation Professional

Oracle B2B Service 2022 Implementation Professional

Last Update Feb 22, 2024
Total Questions : 75

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Questions 4

Which four statements are correct about hotkeys for Action Commands?

Options:

A.  

They allow a user to escalate a service request.

B.  

They have default values.

C.  

They can all be modified.

D.  

They allow a user to forward a service request.

E.  

They can be assigned to a custom action script.

F.  

They allow a user to copy a service request.

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Questions 5

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them.

Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

Options:

A.  

In Advanced Search, confirm Record Set = Assigned to Me.

B.  

Change the section identified with Status = New

C.  

In Advanced Search, save and select the “Set as Default” box.

D.  

In Advanced Search, select Action > Update.

E.  

Click the Show Advanced Search icon.

F.  

In Advanced Search, Add Channel Type = Web.

Discussion 0
Questions 6

Select three correct limits and restrictions when importing data from a file.

Options:

A.  

Both create and update operations are available for imported records.

B.  

By default, the import starts immediately after itis activated.

C.  

Groovy Scripts and object workflows that have been configured for the object being imported are always executed.

D.  

The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.

E.  

If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

Discussion 0
Questions 7

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.

In which way can you enable the service requests to be shareable on Oracle Social Network?

Options:

A.  

Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service

B.  

Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service

C.  

Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects

D.  

Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Discussion 0
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