CyberArk Defender + Sentry
Last Update Mar 28, 2026
Total Questions : 237
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In an SMTP integration it is recommended to use the fully-qualified domain name (FQDN) when specifying the SMTP server addresses).
Users complain they are unsuccessful attempting to authenticate to the PVWA web site. After entering their
credentials, they receive a “Timeout has expired”. You test the URL using multiple browsers and receive the
same error. The CyberArk.WebApplication.log shows the “ITACM012S Timeout has expired” log entry.
What is the next troubleshooting step you should take?
Where do you configure in PVWA the fully-qualified domain name (FQDN) of your target email server during SMTP integration?
TESTED 28 Mar 2026
